Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Wire Specialist
Nano Banc
02.2022 - 04.2024
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Developed strong relationships with internal stakeholders such as Relationship Managers, Compliance Officers, and Operations teams to ensure smooth transaction processing.
.
Premier Relationship Banker
Wells Fargo Advisors
06.2021 - 01.2022
Obtained California Life agent insurance license-4147913.
Passed the Securities Industry essentials (SIE).
Obtained series 7 licensed.
Branch Team Lead
NuVision Federal Credit Union
01.2019 - 02.2021
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Assisted members with setting up or closing accounts, submitting loan applications and signing up for new services.
Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
Service Manager
Wells Fargo
08.2015 - 01.2019
Trained and developed new team members in products, selling techniques and company procedures.
Created and implemented an action plan to address and meet sales goals for the month and quarter.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Personal Banker
Wells Fargo Bank, N.A.
08.2013 - 01.2015
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Associates Degree - Associates of Arts
Orange Coast College
Costa Mesa, CA
06.2009
Skills
Operations management
Staff Training
Analytical and Critical Thinking
Discrepancy Resolution
Sales Support
Inventory Control Processes
Timeline
Wire Specialist
Nano Banc
02.2022 - 04.2024
Premier Relationship Banker
Wells Fargo Advisors
06.2021 - 01.2022
Branch Team Lead
NuVision Federal Credit Union
01.2019 - 02.2021
Service Manager
Wells Fargo
08.2015 - 01.2019
Personal Banker
Wells Fargo Bank, N.A.
08.2013 - 01.2015
Associates Degree - Associates of Arts
Orange Coast College
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