Edgar Pogossian
Van Nuys,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
1
1
year of professional experience
Work History
Membership Sales
YMCA Of The Foothills
2023.08 - Current
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prepared pricing agreements and contracts to close sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Sales Associate
Finish Line
2022.10 - 2023.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Store Associate
We Custom LLC
2022.05 - 2022.09
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Education
Associate of Arts - Business Administration
Glendale Community College
Glendale, CA06.2025
Skills
- Schedule Appointments
- Cash Drawer Balancing
- Monitor Service Delivery
- Office Operations
- Presentations and Demonstrations
- Registration Documents
- Answering Customer Questions
- Effective Selling Techniques
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Merchandise Financing
- Dispute Mediation
Languages
Armenian
Native or Bilingual
English
Professional Working
Russian
Limited Working
Timeline
Membership Sales
YMCA Of The Foothills
2023.08 - Current
Sales Associate
Finish Line
2022.10 - 2023.01
Store Associate
We Custom LLC
2022.05 - 2022.09
Associate of Arts - Business Administration
Glendale Community College
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