Edgar Reynaga
Covina,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Empowering work culture, smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
BOH Supervisor
Tesla
1932 E Garvey Ave S, West Covina Ca 91791
11.2020 - 04.2024
- Coordinated with front-of-house teams during high-volume periods to ensure smooth service flow without compromising service quality.
- Facilitated effective communication between BOH and FOH teams, leading pre-shift meetings to review metrics and opportunities within each department
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating work based on team skill set.
- Associate development, outlined steps, and training technicians and upcoming POC's on correct preparation by reviewing metrics to better understand the business and changes to support customer demand.
- Continuously evaluated business operations to effectively impact service by supporting both FOH and BOH by providing daily updates on customer experience, repeat repairs, quality concerns and properly scheduling upcoming appointments based on staffing and current work on site.
- Supporting other service centers by training upcoming BOH supervisors by having daily virtual meeting and reviewing business metrics and current work flow at location. Providing feedback on any area of the business that can positively impact days of backlog, labor productivity, key to key, cars per tech, and CSAT.
Mechanical Lead
Carmax
4100 Inland Empire Blvd, Ontario Ca 91764
12.2010 - 11.2020
- Improved product durability with thorough testing procedures to help improve time management.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees to keep everyone updated with current production throughput and working toward end of week goal.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process by challenging technicians to attempt to repair versus replacing parts to help minimize aging vehicles and help reach daily throughput goals.
- Streamlined workflows by identifying constraints in existing systems and proactively addressing these challenges through appropriate team huddles or 1 : 1 with associates.
- Established team goals, maintained schedules and monitored performance.
Education
High School Diploma -
Northview High School
Covina, CA06.2003
Skills
- Workplace Safety
- Staff Training and Development
- Strategic Planning
- Operations Management
- Workforce Management
- Schedule Preparation
- Business Planning
- Lead Generation
- Decision-Making
- Computer Skills
- Customer Service
- Teamwork and Collaboration
Accomplishments
- Landed 1st place as a service center consistently through effectively helping with daily updates on our current ranking, organize daily huddles with leaderships to review current standings and go over struggles within each department. This helped management team to help stay engaged and be aware of our current standings.
Languages
Spanish
Professional Working
Timeline
BOH Supervisor
Tesla
11.2020 - 04.2024
Mechanical Lead
Carmax
12.2010 - 11.2020
High School Diploma -
Northview High School