Jamie Thompson
Marshall,NC
Summary
Results-driven BOH Supervisor specializing in team leadership, communication, and food safety compliance. Enhances operational efficiency while maintaining high service standards. Implements food safety guidelines and trains staff on best practices. Coordinates service flow and addresses operational challenges to ensure compliance and improve customer experiences.
Overview
20
20
years of professional experience
Work History
BOH Supervisor
Chartwells Dining Services
Asheville/Mars Hill, North Carolina
06.2018 - Current
- Supervised daily operations of kitchen staff, ensuring tasks were completed efficiently and effectively.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Trained new employees on safety protocols and kitchen operations.
- Coordinated with chefs on menu planning, recipe development, production schedules.
- Provided guidance and support to kitchen staff regarding recipes, techniques, and equipment operation.
- Implemented food safety guidelines to ensure compliance with health regulations.
- Conducted regular equipment maintenance checks to ensure operational readiness.
- Maintained a clean work environment by enforcing sanitation policies including proper storage of food items.
- Ensured all dishes were prepared according to established standards.
- Monitored temperatures of prepared food and cold-storage areas.
- Resolved staff conflicts and facilitated effective team communication in the kitchen.
- Coordinated with front-of-house staff to maintain smooth service flow.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Clarified goals and expectations for trainees during onboarding sessions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
Prep Cook
Givens Estates Wellness Center
Asheville, North Carolina
06.2023 - 04.2024
- Prepared ingredients for daily meal service at wellness center kitchen.
- Assisted chefs with cooking and plating meals for residents and staff.
- Monitored food quality during prep to meet health standards consistently.
- Prepared customized meal options to accommodate special dietary needs safely.
- Followed food safety guidelines to ensure safe food handling practices.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Trained new employees on safe food preparation techniques to ensure compliance. on proper techniques of preparing meals safely.
- Executed proper techniques for preparing menu ingredients to ensure high quality. when preparing menu item ingredients.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Measured ingredients accurately using standard kitchen tools to ensure recipe consistency. accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
- Completed special orders according to customer dietary needs.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Checked food freshness before preparation to ensure quality. of food and ingredients prior to use.
- Organized inventory of supplies and ingredients to enhance workflow efficiency.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Collaborated with team members to streamline meal preparation processes.
- Communicated effectively with fellow staff members regarding meal preparations.
- Maintained cleanliness of kitchen tools and workstations throughout shifts.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Helped train and develop new talent.
- Operated grills, ovens, and other kitchen equipment for meal preparation.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Executed proper techniques for preparing menu ingredients to ensure high quality. when preparing menu item ingredients.
GM
Jimmy John's
Asheville, North Carolina
03.2023 - 11.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured compliance with company standards.
- Resolved customer complaints promptly to maintain service quality standards.
- Implemented training programs to improve employee performance and engagement.
- Managed team schedules and delegated tasks effectively across staff.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Monitored inventory levels and coordinated supply orders to meet demand.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
Line Lead
BJ's Restaurant & Brewhouse
Fairlawn, Ohio
05.2014 - 07.2018
- Supervised daily operations and ensured team adherence to service standards.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Ensured all production processes complied with company policies and procedures.
- Coordinated workflow between kitchen and front-of-house teams.
- Oversaw quality control of food preparation and presentation.
- Trained new staff on menu items and operational procedures.
- Resolved customer complaints and provided exceptional service support.
cook
First Watch
Fairlawn, Ohio
04.2013 - 02.2014
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored cooking temperatures to maintain food safety guidelines.
- Implemented proper portion control for meal preparations.
- Collaborated with team members to streamline food preparation processes.
- Set up and performed initial prep work for soups, sauces, and salads.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Ensured cleanliness and organization of kitchen and prep areas.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Sanitized workstation at the end of each shift to prevent contamination. at the end of shift to minimize risk of salmonella and other food-borne illnesses.
Sushi Maker/App. cook
PF Changs Restaurant
Fairlawn, Ohio
07.2009 - 02.2012
- Prepared sushi rolls using fresh ingredients and traditional techniques.
- Ensured cleanliness and organization of sushi preparation area to promote efficient workflow.
- Adhered to food safety guidelines, maintaining high standards of food handling practices.
- Followed health and safety regulations when handling raw seafood materials.
- Rolled nori sheets around fillings to make traditional maki sushi rolls.
- Showcased sushi at appetizer station alongside salads, desserts, and snacks, enhancing overall menu variety.
Sauté Cook
Olive Garden Restaurant
Cuyahoga Falls, Ohio
03.2006 - 05.2009
- Prepared a variety of ingredients such as meats, vegetables, and starches for sautéing according to recipes.
- Prepared ingredients and dishes following Olive Garden recipes and standards.
- Maintained cleanliness and organization of the kitchen workspace during food preparation.
- Operated kitchen equipment efficiently while adhering to safety guidelines.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in training new staff on kitchen procedures and food handling practices.
- Followed health code regulations regarding sanitation practices while handling food items during preparation processes.
- Ensured compliance with all safety policies including use of non-slip shoes while working around hot surfaces.
- Prepared workstation by organizing tools and ingredients before shift start. prior to shift start.
Education
North High School
Akron, OH08-2006
Skills
- Kitchen staff supervision
- Menu planning
- Recipe development
- Menu execution
- Food safety
- Sanitation standards
- Safety compliance
- Kitchen operations
- Inventory management
- Ordering and receiving
- Waste management
- Kitchen equipment maintenance
- Health inspections
- Food preparation techniques
- Workflow optimization
- Production management
- High volume dining
- Food assembly supervision
- Portion control
- Allergen awareness
- Team leadership
- Staff development
- Team coordination
- Team building
- Cross-training
- New hire training
- Train employees
- Scheduling coordination
- Communication skills
- Interdepartmental communication
- Customer service oversight
- Problem solving
- Problem-solving aptitude
- Attention to detail
- Time management
- Task prioritization
- Workplace safety
- Safety training
- Sanitizing
- Waste reduction
- Equipment maintenance
- Presentation monitoring
- Team mediation
- Scheduling coordination
- Waste management
- Supply ordering
- Train employees
- Problem-solving aptitude
Timeline
Prep Cook
Givens Estates Wellness Center
06.2023 - 04.2024
GM
Jimmy John's
03.2023 - 11.2023
BOH Supervisor
Chartwells Dining Services
06.2018 - Current
Line Lead
BJ's Restaurant & Brewhouse
05.2014 - 07.2018
cook
First Watch
04.2013 - 02.2014
Sushi Maker/App. cook
PF Changs Restaurant
07.2009 - 02.2012
Sauté Cook
Olive Garden Restaurant
03.2006 - 05.2009
North High School