Edgar Torres
Summary
Committed to the journey of professional growth.
Overview
14
14
years of professional experience
Work History
MSR II
Navy Federal Credit Union
02.2024 - Current
- Upheld Member Experience collateral resulting in 100% satisfaction
- Established branch goals to meet company strategic planning for new membership growth utilizing team engagement campaigns
- Promoted migration from legacy programs resulting in high conversion rate to new work space platforms
- Constructed MSR teach-backs to enhance member digital platform adaptation
- Conducted thorough investigations to identify and resolve member account and loan discrepancies
- Counseled current and prospective members about Navy Federal's products and services
Sales and Support Captain
Macy's
12.2019 - 02.2024
- Prioritized customer experience through active supervision and enhancing the service within the store
- Delivered technical presentations matching audience level of expertise
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximized sales opportunities, and increased customer retention rates
- Perform store opening and closing procedures, including accessing the alarm system and settling the registers
Team Lead
A Custom Painter
08.2011 - 12.2019
- Relayed work orders to team quickly and in a professional manner
- Inspected completed work to ensure that it met very strict guidelines and the highest quality standards
- Provided daily status report on all job tasks and workers' duties
- Trained new employees to work on the field and properly handle equipment
- Estimate project expenses
Education
High School -
McLoughlin High School
Milton-Freewater, OR01.2011
Community College -
Walla Walla Community College
Walla Walla, WA01.2011
Skills
- Effective client engagement
- Clear and concise communication
- Team collaborator
- Strategic evaluation
Timeline
MSR II
Navy Federal Credit Union
02.2024 - Current
Sales and Support Captain
Macy's
12.2019 - 02.2024
Team Lead
A Custom Painter
08.2011 - 12.2019
Community College -
Walla Walla Community College
High School -
McLoughlin High School