Edgar Urquiola Jr.

• Acquired new customers and identified unique needs to deliver relevant products.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
• Advised customers on the latest product features and benefits.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Reset store displays for special events and seasonal merchandise changes.
• Monitored inventory levels and placed orders as needed.

Responsible for leading 20 employees assigning them daily assignments and supervising 25 vendors a day making sure they are making weekly deliveries, bringing in sale items, rotating, doing incremental displays, keeping backroom organized. Responsible for managing department inventory, meeting yearly budgets, merchandising, labor, and other operational processes. Follow company sales and production planning...maximizing sales and gross profit. Ensuring that the department associates receive proper training and supervision to ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building product displays. Experienced and certified to use fork-lifts.

• Trained new employees on store policies, procedures and customer service standards.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Conducted regular performance reviews of staff members in order to identify areas for improvement.
• Handled scheduling for store shifts to achieve adequate staffing.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.