Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Valdivia Flores

Converse,TX

Summary

Dynamic professional with extensive experience in customer service and team management at TTSA Trailers LLC. Proven track record in problem-solving and enhancing customer satisfaction, leading to a significant reduction in complaints. Skilled in project management and fostering collaboration, driving innovative solutions that boost productivity and employee engagement.

Overview

23
23
years of professional experience

Work History

Warranty and Customer Service Manager

TTSA Trailers LLC
06.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Reduced customer complaints by proactively identifying and addressing common issues.

Director of Innovation and Development

TTSA Trailers (Mexico)
04.2011 - 06.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.

Bricklayer Foreman

Mile High Masonry
01.2002 - 03.2008
  • Increased repeat business from satisfied customers due to exceptional craftsmanship delivered within stipulated timeframes and budgets.
  • Conducted thorough inspections of completed work to ensure quality and compliance with industry standards.
  • Adapted quickly to new project requirements while maintaining high-quality craftsmanship in diverse bricklaying tasks.
  • Resolved conflicts among crew members diplomatically to maintain a positive working atmosphere at all times.

Education

Mechatronics Engeneering - Mechatronics

U.T.N.A
Aguascalientes, México.
04.2013

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relationship management (CRM)
  • Staff management
  • Project management
  • New hire training
  • Technical support
  • Focused on customer satisfaction

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Warranty and Customer Service Manager

TTSA Trailers LLC
06.2022 - Current

Director of Innovation and Development

TTSA Trailers (Mexico)
04.2011 - 06.2022

Bricklayer Foreman

Mile High Masonry
01.2002 - 03.2008

Mechatronics Engeneering - Mechatronics

U.T.N.A

Similar Profiles

CREATE PROFILE