Eddie Vanko
Akron,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Human Resources Expert
Target
Akron, OH
11.2021 - Current
- Managed recruitment processes, ensuring alignment with organizational goals and values.
- Facilitated onboarding programs, enhancing new hire integration and engagement.
- Developed training materials, promoting employee development and compliance with policies.
- Conducted employee surveys, analyzing feedback to drive improvements in workplace culture.
General Merchandise Expert
Target
Akron, OH
11.2021 - Current
- Trained team members on merchandise presentation and inventory management best practices.
- Streamlined product placement processes, enhancing customer accessibility and satisfaction.
- Analyzed sales trends to optimize stock levels and reduce out-of-stock incidents.
- Led merchandising initiatives to improve store layout and maximize visual appeal.
Customer Service and Engagement
Target
Akron, OH
11.2021 - Current
- Collaborated with store management to develop promotional strategies that drove customer engagement and increased foot traffic.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Provided exceptional customer service during all aspects of client engagement, fostering long-term relationships built on trust and mutual respect.
- Increased sales conversion rates by proactively identifying customer needs and recommending appropriate products or services.
Take Out Specialist
Chipotle Mexican Grill
Akron, OH
07.2016 - 10.2019
- Collected and authorized payments of guests.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered excellent customer service while remaining professional
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Pleasantly greeted all callers and asked how to be of assistance.
- Provided customers with information on specials and discount deals.
- Assisted in training new employees
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Bachelor of Arts - Sociology
University of Akron
Akron, OH05.2021
High School Diploma -
Medina High School
Medina, OH05.2015
Skills
- Teamwork
- Communication
- Good listening skills
- Customer oriented
- Computer proficiency
- Responsible
- Compassion
- Money handling abilities
- Excellent work ethic
- Conflict resolution
- Attention to detail
Timeline
Human Resources Expert
Target
11.2021 - Current
General Merchandise Expert
Target
11.2021 - Current
Customer Service and Engagement
Target
11.2021 - Current
Take Out Specialist
Chipotle Mexican Grill
07.2016 - 10.2019
Bachelor of Arts - Sociology
University of Akron
High School Diploma -
Medina High School