Shaleeyah Munoz
Lakewood,WA
Summary
Committed and hardworking with Qdoba for 2 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver and versed in customer service. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
6
6
years of professional experience
Work History
Human Resources Expert
Target
Lakewood, WA
08.2020 - Current
- Conducted recruitment process, including job postings, phone screens and in-person interviews.
- Managed employee relations issues such as performance management, disciplinary action and grievances.
- Assisted the HR Manager with developing training programs for new and existing employees.
- Resolved employee complaints in an efficient manner while maintaining positive working relationships between staff members.
- Administered benefits programs such as health insurance, retirement plans and vacation and sick leave policies.
- Maintained accurate records of employee data using HR software systems.
- Coordinated exit interviews upon termination of employees.
- Hired employees and processed hiring-related paperwork.
Sales Ambassador/ Keyholder
Lush
Anchorage, AK
01.2022 - 08.2023
- Trained and mentored new employees to maximize team performance
- Responsible for handling money at night
- Lead successful closing routines
- Supervised employees and maintained brand standards
Coffee Barista
Cook Inlet Tribal Council
Anchorage, AK
07.2021 - 12.2021
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Recommended products based on solid understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Maintained regular and consistent attendance and punctuality
Liner Server /Shift Manager
Qdoba Mexican Grill
Anchorage, AK
07.2018 - 06.2020
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on tasks to meet business and customer needs
- Managed schedules, accepted time off requests and found coverage for short shifts
- Supervised employees and oversaw quality compliance with company standards for food and services
- Assisted management team in developing and creating a welcoming atmosphere for crew members to voice complaints
Education
High School Diploma -
Bartlett High School
Anchorage, AK05.2020
Skills
- Payroll administration
- Communication
- Problems solving
- Customer service
- Teamwork
- Fast paced learner
Timeline
Sales Ambassador/ Keyholder
Lush
01.2022 - 08.2023
Coffee Barista
Cook Inlet Tribal Council
07.2021 - 12.2021
Human Resources Expert
Target
08.2020 - Current
Liner Server /Shift Manager
Qdoba Mexican Grill
07.2018 - 06.2020
High School Diploma -
Bartlett High School