Edgar Vasquez
Hayward,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Member Services Team Lead
Costco
San Leandro, California
08.2023 - Current
- Led team in delivering exceptional member service and support.
- Trained new staff on policies, procedures, and customer engagement techniques.
- Collaborated with management to improve internal communication and service strategies.
- Monitored team performance to ensure adherence to service standards and protocols.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
- Conducted regular one-on-one meetings with representatives to review performance goals, objectives and job expectations.
Operations Specialist Intern
Silicon Light Machine
San Jose, California
05.2023 - 08.2023
- Coordinated daily operations and streamlined processes for efficiency.
- Assisted in tracking inventory levels and managing supplies effectively.
- Collaborated with cross-functional teams to ensure smooth workflow.
- Participated in training sessions to enhance skills and knowledge of operations systems.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
Education
Bachelor in Interdisciplinary Engineering - Interdisciplinary Engineering
San Jose State University
San Jose, CA05-2027
Skills
- Team leadership
- Operations coordination
- Data analysis
- Language in C and C programming
- CAD
- Bilingual in Spanish
- Cross-functional collaboration
Accomplishments
- Robot Development: Designed and built a functional robot by including team leadership, soldering, programming, and mechanical use.
- Wind Turbine Construction: Built and lead a team of 5 to create a small scale turbine with a limit amount of tools while demonstrating clear profeciency with electrical systems and design principles.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Member Services Team Lead
Costco
08.2023 - Current
Operations Specialist Intern
Silicon Light Machine
05.2023 - 08.2023
Bachelor in Interdisciplinary Engineering - Interdisciplinary Engineering
San Jose State University
Similar Profiles
TAMANA ASHOFTATAMANA ASHOFTA
Cashier at CostcoCashier at Costco
Hailey GallamoreHailey Gallamore
Cashier at CostcoCashier at Costco
Dylan SikoDylan Siko
Meat Wrapper at CostcoMeat Wrapper at Costco
Rhianna CraigRhianna Craig
Service Deli Clerk at CostcoService Deli Clerk at Costco
Brandon HallBrandon Hall
Center Supervisor at CSL PlasmaCenter Supervisor at CSL Plasma