Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Flores

Fayetteville ,AR

Summary

Dynamic leader with extensive experience at Sam's Club, excelling in legendary member service. Proven track record in team building and decision-making, enhancing operational efficiency and member satisfaction. Demonstrating adaptability and professionalism, achieving positive outcomes in high-pressure situations.

Overview

2
2
years of professional experience

Work History

Member Services Team Lead

Sams Club
12.2023 - Current
  • Mentoring our front end team, empowering them with the skills needed to excel in their roles as Member Services representatives.
  • Coordinate with other departments to streamline information sharing, resulting in more efficient problem solving for members.
  • Provide regular feedback to our team, fostering a culture of continuous improvement.
  • Manage escalated member concerns, ensuring timely resolution and positive outcomes.
  • Provide legendary member service to each and every one of our members that walk through the doors everyday.

Member Service Specialist

Sams Club
09.2023 - 12.2023
  • Greeted members entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped members complete purchases, locate items, and helped them get our amazing MasterCard and plus membership.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Prevented shrink at the exit door, making sure I scanned 3-5 items in members shopping carts.
  • Helped my team leads on a daily basis with any tasks that were needed to be done.

Member Service Cashier

Sams Club
11.2022 - 09.2023
  • Promoted Sam's plus membership and Sam's MasterCard while providing legendary member service.
  • Maintained up-to-date knowledge of current promotions and membership offerings to provide accurate information to members.
  • Encouraged members to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a clean and organized workspace, ensuring smooth operations during busy periods.

Education

High School Diploma -

Berryville High School
Berryville, AR
05-2021

Skills

  • Legendary Member Service
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Decision-making
  • Team building
  • Goal setting
  • Professionalism
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Services Team Lead

Sams Club
12.2023 - Current

Member Service Specialist

Sams Club
09.2023 - 12.2023

Member Service Cashier

Sams Club
11.2022 - 09.2023

High School Diploma -

Berryville High School

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Pedro Flores