Daniel Moore
Cincinnati,OH
Summary
A dynamic leader with proven expertise in team management and customer support, honed at Planet Fitness Gym. Excelled in conflict resolution and streamlined communication, enhancing member satisfaction. Skilled in multitasking and problem-solving, adept at fostering collaborative environments and driving professional development. Achievements include significant improvements in response times and efficiency.
Overview
3
3
years of professional experience
Work History
Member Services Team Lead
Planet Fitness Gym
06.2023 - 09.2024
- Facilitated conflict resolution between various parties within the organization, fostering a collaborative work environment that prioritized the needs of each stakeholder.
- Led monthly staff meetings, promoting open communication and collaboration within the team.
- Developed training materials to ensure consistent onboarding and professional development of new team members.
- Analyzed data trends in order to anticipate potential challenges or areas where additional resources may be required.
- Coordinated with other departments to streamline information sharing, resulting in more efficient problem solving for members.
- Built strong relationships with clients by maintaining consistent follow-up and providing personalized support services tailored to their needs.
- Reduced response times for member inquiries with proactive communication strategies.
Dishwasher
Mio's Pizza
08.2021 - 05.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Nursing
The Christ College Of Nursing And Health Sciences
Cincinnati, OH04-2028
High School Diploma -
Milford Highschool
Milford, OH05-2024
Skills
- Team management
- Customer support
- Customer service
- Policy enforcement
- Sales support
- Complaint handling
- Dispute resolution
- Member correspondence
Timeline
Member Services Team Lead
Planet Fitness Gym
06.2023 - 09.2024
Dishwasher
Mio's Pizza
08.2021 - 05.2023
Bachelor of Science - Nursing
The Christ College Of Nursing And Health Sciences
High School Diploma -
Milford Highschool
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