Juanita Sabella
Allentown,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Member Services Team Lead
Bjs Wholesales Club
Allentown, PA
10.2020 - 03.2024
- Provided guidance and support to a team of 10 Member Services Representatives.
- Coordinated with other departments to ensure resolution of customer inquiries in a timely manner.
- Developed and implemented strategies to improve customer service performance, including training programs and quality assurance measures.
- Ensured compliance with company policies, procedures and standards for customer service delivery.
- Resolved escalated customer complaints or issues as needed.
- Collaborated with management team to develop new processes for better customer service delivery.
- Advised members on products, services, account information and billing inquiries.
Assistant Store Manager
Speedway Gas Station
Bethlehem , PA
01.2014 - 08.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Picker Packer
C&S Warehouse
Bethlehem , PA
01.2010 - 03.2013
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Labeled packages accurately with destination addresses for shipping purposes.
Skills
- Sales Support
- Policy Enforcement
- Team Management
- Member retention
Timeline
Member Services Team Lead - Bjs Wholesales Club
10.2020 - 03.2024
Assistant Store Manager - Speedway Gas Station
01.2014 - 08.2020
Picker Packer - C&S Warehouse
01.2010 - 03.2013