Edgard W. Diaz Ramos
Bartow,FL
Summary
Positive, upbeat, and patient, with strong ability to foster supportive learning environment. Understanding of educational techniques paired with skills in communication and classroom management. Committed to making positive impact on students' academic and personal growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K Convenience Store
09.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
Team Associate
Walmart
11.2023 - 12.2023
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored production processes to identify and address potential issues.
- Created appealing displays for routine arrangements and special promotions.
Line Assembler
Leggett & Platt Fashion Bed Group
06.2023 - 08.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Read and understood schematics to accurately connect each component.
- Upheld high-detail orientation while assembling intricate components, ensuring each piece met exact specifications for optimal fitment and function within final products.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Enhanced production efficiency by assembling components according to specifications and following standard procedures.
- Boxed, labeled, and transported items to support assembly operations.
- Followed outlined specifications to implement assembly plans.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed protocols to enhance protection and maintain safe work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Continuously checked products for quality assurance according to strict guidelines.
- Completed daily inspection of machines and equipment.
Education
Associate of Science - Biotechnology
Hillsborough Community College
Plant City, FL01-2025
Certificate - Behavioral Health
National Performance Specialists
Washington, DC11-2024
Certificate - ParaPro Exam
Educational Testing Service (ETS)
Princeton, NJ10-2024
High School Diploma -
Bartow Senior High School
Bartow, FL05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Small group instruction
- Multicultural competence
- Coordination
- Research
- Conflict de-escalation
- De-escalation strategies
- Mental health support
- Crisis handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Circle K Convenience Store
09.2024 - 10.2024
Team Associate
Walmart
11.2023 - 12.2023
Line Assembler
Leggett & Platt Fashion Bed Group
06.2023 - 08.2023
Associate of Science - Biotechnology
Hillsborough Community College
Certificate - Behavioral Health
National Performance Specialists
Certificate - ParaPro Exam
Educational Testing Service (ETS)
High School Diploma -
Bartow Senior High School
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