Edgardo Rios
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Client Technical Analyst / Field Implementation
CDK Global, ADP Dealer Services
Cincinnati, Ohio
01.2016 - Current
- Facilitated knowledge transfer sessions between customers and internal teams after successful completion of an implementation project.
- Provided ongoing technical advice regarding best practices when using implemented solutions.
- Created detailed reports on implementation activities and monitored progress against established timelines.
- Reviewed existing processes and procedures regularly looking for ways they can be improved upon.
- Developed technical documentation to facilitate understanding of customer requirements.
- Advised customers on best practices for product usage and troubleshooting techniques.
- Researched and identified solutions to resolve client inquiries in a timely manner.
Ground Security Coordinator / Station Lead
American Airlines
Cincinnati, OH
03.2007 - 12.2015
- Coordinated with law enforcement agencies regarding security matters.
- Ensured compliance with local, state, and federal laws related to facility security operations.
- Assisted in the development of security policies and procedures.
- Responded promptly to requests from other departments for additional resources or services during emergencies or special events.
- Prepared detailed reports on passenger travel trends that could be used by senior managers for strategic decision making.
- Provided guidance and support to junior staff members regarding the handling of customers and their inquiries.
- Maintained accurate records of all incoming and outgoing passengers as well as baggage information.
- Served as point-of-contact between station staff and upper management for communication purposes.
- Performed quality control checks on ticketing system performance to identify areas needing improvement.
Education
Associate of Arts - Graphic Design
Cincinnati State Technical And Community College
Cincinnati, OH12.2012
Skills
- System Maintenance
- Product Development
- Cost Estimation and Budgeting
- Client Relations
- Troubleshooting and Diagnostics
- [Language] Fluency Spanish
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Client Technical Analyst / Field Implementation
CDK Global, ADP Dealer Services
01.2016 - Current
Ground Security Coordinator / Station Lead
American Airlines
03.2007 - 12.2015
Associate of Arts - Graphic Design
Cincinnati State Technical And Community College
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