Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Edgar R Rivera

Paterson,NJ

Summary

Motivated service worker with exceptional social skills, communication abilities, and a strong customer service background. Committed to following health and safety guidelines and handling food items properly. Actively seeks opportunities to support team members and proactively address any issues that may arise. Outgoing and friendly Barista with excellent interpersonal communication skills. Solid experience in processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling. Organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Consistently meets company needs with consistent and organized practices. Thrives under pressure, adept at adapting to new situations and challenges to enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
11.2022 - 06.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Cleaned counters, machines, utensils, and seating areas daily
  • Maintained regular and consistent attendance and punctuality
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Maintained clean and organized workspace for optimal productivity and safety.

Barista Trainer

Starbucks
01.2024 - 06.2024
  • Trained and mentored 3 new personnel hired to fulfill various roles
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Crew Member

Dunkin Donuts
11.2021 - 09.2022
  • Educated customers on menu items, product ingredients and nutritional values
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Restocked kitchen supplies including food products and utensils
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
  • Provided excellent customer service to maintain a positive atmosphere for guests
  • Monitored quality of food served to ensure it met company standards for presentation and temperature
  • Resolved customer complaints in a professional manner
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges

Education

No Degree - Business Administration

Hudson Country Community College
Jersey City, NJ
06.2028

High School Diploma -

James J Ferris Highschool
Jersey City
06.2023

Skills

  • Problem-Solving
  • Customer Service
  • Time Management
  • Customer Focus
  • Action Oriented
  • Active Listener
  • Leadership
  • Positive Attitude
  • Table Bussing
  • Opening and closing duties
  • Up-selling
  • Positive and professional
  • New Hire Training
  • Exceptional customer service
  • Inventory Management
  • Product Upselling
  • Verbal Communication
  • Teamwork
  • Team Player
  • Friendly and outgoing

Additional Information

I am a reliable, hard worker who can work under pressure without management supervision and ensures excellent customer service. I have a strong work ethic and dedication to achieving my goals and demonstrate commitment and determination. I am able to persevere through challenges and bounce back from setbacks which shows I have the mental fortitude to handle difficult situations. I have the willingness to continually improve through hard work and embrace challenges as opportunities for growth. I take responsibility and ownership of my work which illustrates that I take my responsibilities seriously. I am driven and focused on achieving company goals.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian

Timeline

Barista Trainer

Starbucks
01.2024 - 06.2024

Barista

Starbucks
11.2022 - 06.2024

Crew Member

Dunkin Donuts
11.2021 - 09.2022

No Degree - Business Administration

Hudson Country Community College

High School Diploma -

James J Ferris Highschool
Edgar R Rivera