Edward Hsueh
Beaverton,OR
Summary
Results-driven Process Technician with expertise in scanning electron microscopy and sample preparation techniques. Proven track record in developing best practices and supporting technology product activities.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Process Technician
TEL - People 2.0
Hillsboro, Oregon
12.2023 - Current
- Operated scanning electron microscope for cross-section and top-view critical dimension analysis, ensuring accurate imaging and data collection.
- Prepared cross-section samples for SEM analysis, adjusted sample prep conditions, and identified cut locations from pattern instructions.
- Identified patterns of interest in images to optimize image quality and sample-beam interaction conditions.
- Developed and published best known method procedures for SEM sample prep, SEM conditions
- Performed SEM software alignment functions and routine maintenance
- Employed foundational principles of scanning electron microscopy to support routine operations.
- Supported technology product activities across assigned work.
- Communicated with requestors to confirm requirements, share results
Product Administrator
Classic Vacations
San Jose, California
04.2008 - 11.2023
- Provided technical support for CRM technology to enhance user experience (Plex) across email, phone, and chat support channels. Built strong client and customer relationships through responsive support. Identified new opportunities, facilitated cross-team collaboration, and delivered complex projects that enhanced overall service delivery. Maintained daily business workflows, resolved escalations, supported quality and efficiency initiatives, and troubleshot system issues with effective solutions.
- Coordinated with suppliers to maintain timely delivery of vacation products.
- Assisted in the development of marketing materials for travel promotions.
- Provided technical support for CRM technology to enhance user experience (Plex) across email, phone, and chat support channels.Built strong client and customer relationships through responsive support.Identified new opportunities, facilitated cross-team collaboration, and delivered complex projects that enhanced overall service delivery.Maintained daily business workflows, resolved escalations, supported quality and efficiency initiatives, and troubleshot system issues with effective solutions.
Education
Bachelor of Arts - Sociology
University of California, Santa Cruz
Santa Cruz, CA06-2006
Skills
- Scanning electron microscopy
- Sample preparation techniques
- SEM software alignment
- Equipment troubleshooting
- Tooling maintenance
- Technical writing
- Cross-team collaboration
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Elementary
Timeline
Process Technician
TEL - People 2.0
12.2023 - Current
Product Administrator
Classic Vacations
04.2008 - 11.2023
Bachelor of Arts - Sociology
University of California, Santa Cruz