EDIATH DEVORE
DOS – DELAWARE VETERANS HOME
Milford,DE
1
Certification
29
years of professional experience
Community Relations Coordinator managing public-facing communication, outreach events, and internal messaging for a state facility. Coordinates databases, spreadsheets, and tracking systems to keep information accurate, retrievable, and current. Supports a positive public image through follow-up, issue resolution, and supervision of lower-level staff.
Work History
COMMUNITY RELATIONS COORDINATOR
2 Years 6 Months- Maintain need driven amount of outreach events per annum while presenting the facility positively and representing services to the public.
- Coordinate internal and external communications, including social media, to share agency services, policies, and procedures clearly.
- Serve as liaison for clients, staff, and the public, explaining agency laws, regulations, and available services professionally.
- Establish tracking and follow-up systems to monitor open matters and drive timely resolution across operational functions.
- Create agency documents, presentations, and spreadsheets using Microsoft tools to support day-to-day office administration.
- Coordinate outreach activities, intake flow, and confidential administrative tasks while supporting lower-level staff as needed.
EMERGENCY DEPT. REGISTRAR
1 Year 5 Months- Processed patient registrations per shift while balancing trauma, anonymous, and disaster intake workflows.
- Verified patient identity, demographics, and insurance details using Epic, payer websites, and telephone follow-up.
- Completed Medicare Secondary Payer questionnaires, Advanced Beneficiary processes, and preauthorization checks in line with department guidelines.
- Entered diagnosis and procedure codes correctly, resolved queue errors, and reported recurring insurance issues to management.
- Managed consent forms, scheduled appointments as needed, and supported referral follow-up with specialists and authorization requests.
- Handled Mark for Merge reviews, shift-change handoffs, and trauma or anonymous patient registrations during disaster response situations.
AUDIT RISK SR. ANALYST
10 Years 9 Months- Completed 12-15 supplier reviews per audit cycle while following the annual audit schedule for assigned audits.
- Tracked audit issues through the Event Resolution process to support timely and accurate completion.
- Validated closed issues to confirm successful completion and proper closure.
- Communicated key risks and findings to process owners and team members using clear stakeholder communication.
- Analyzed financial, operational, and compliance data to drive solution-based outcomes and support process improvement.
- Wrote high-quality audit observations and reports while continuously identifying ways to improve process.
JUVENILE COUNSELOR
1 Year- Developed treatment plans and policy guidance aligned with juvenile counseling goals and program expectations.
- Facilitated life-skills seminars and training sessions for disadvantaged youth using strong public speaking and human relations.
- Administered behavioral consequences consistently and documented responses to support daily accountability.
- Coordinated outreach management and intake coordination tasks while handling confidential information with discretion.
- Handled other assigned duties flexibly, contributing reliable support across administrative and client-facing needs.
CLINICAL SUPERVISOR, CIVIGENICS
3 Years- Supervised a staff of nine, providing direction, evaluation, and day-to-day oversight for counseling operations.
- Reviewed and signed case management paperwork while auditing client files for State and Federal compliance.
- Led weekly group supervision and documentation reviews to strengthen counselor performance and case consistency.
- Delivered documentation training for counseling staff and reinforced accurate recordkeeping practices.
- Organized seminars and workshops, coordinating outside agencies and providers for staff development.
- Participated in orientation and training for treatment and Correctional Security personnel, supporting service delivery across teams.
PROGRAM SECRETARY, CMS
5 Years- Typed and formatted correspondence, forms, and internal documents using strong computer operations skills.
- Maintained filing systems and recidivism tracking records to keep program information organized and accessible.
- Supported substance abuse treatment development by organizing documents and coordinating program materials.
- Served as MDT sanction liaison by relaying updates, clarifying information, and supporting follow-up communication.
- Handled office correspondence, filing, and administrative support with a professional, confidential approach.
Education
Certification - Certified Clinical Medical Assistant
- Coursework: Certified Clinical Hemodialysis Technician
- Coursework: Certified Clinical Medical Assistant
Various Behavioral Science Certifications
Microsoft & Computer Operations Certification
1982-1985
Skills
Computer operations
Public speaking
Human relations
Outreach management
ASI psychosocial assessment certified
Certified Clinical Medical Assistant
Stakeholder communication
Meeting coordination
Records management
Intake coordination
Office administration
Confidential information handling
Certification
Certified Clinical Hemodialysis Technician
Timeline
COMMUNITY RELATIONS COORDINATOR
DOS – DELAWARE VETERANS HOME
04.2024 - CurrentRead More
EMERGENCY DEPT. REGISTRAR
BAYHEALTH - SUSSEX, MILFORD DE
02.2022 - 07.2023Read More
AUDIT RISK SR. ANALYST
BARCLAYS BANK DE, WILMINGTON DE
03.2009 - 12.2019Read More
JUVENILE COUNSELOR
PEOPLE’S PLACE INC., MILFORD DE
01.2008 - 01.2009Read More
CLINICAL SUPERVISOR, CIVIGENICS
SUSSEX CORRECTIONAL, GEORGETOWN DE
01.2004 - 01.2007Read More
PROGRAM SECRETARY, CMS
MORRIS CORRECTIONAL, DOVER DE
01.1998 - 01.2003Read More
ABRAHAM LINCOLN H.S
Read More
CAREER & EDUCATIONAL CONSULTANTS
Read More
DELAWARE DIVISION OF SUBSTANCE ABUSE AND MENTAL HEALTH
Read More
DELAWARE TECHNICAL COMMUNITY COLLEGE
Certification from Certified Clinical Medical Assistant
Read More