Edidiong Okon
Uyo,Nigeria
Summary
Dynamic Executive Assistant with a proven track record at Brooks & Rolls Limited, excelling in client advocacy and cross-functional coordination. Enhanced operational efficiency through strategic process improvements and exceptional communication. Skilled in performance tracking and training, fostering a collaborative environment that boosted employee morale and client satisfaction.
Overview
17
17
years of professional experience
Work History
Executive Assistant/Manager
Brooks & Rolls Limited
07.2022 - Current
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Facilitated training and onboarding for incoming office staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated large-scale events both onsite and offsite including logistics planning, budget management, attendee correspondence, and post-event evaluations for continuous improvement purposes.
- Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
- Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
- Facilitated executive communication with internal departments and external partners for seamless collaboration.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Procurement Manager
Hephzibah Eye Care Limited
12.2019 - 10.2020
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Conducted regular supplier performance evaluations to identify areas for improvement and foster accountability.
- Generated reports on purchasing activities to support management decisions.
- Negotiated pricing and terms with vendors to secure best value for company.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
Administrative Manager/Team Lead
Unicredit Limited
07.2018 - 07.2019
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Database Administrator
Joyprime Schools
01.2017 - 04.2017
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Set up and controlled user access levels across databases to protect important data.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Empowered end-users with creation of user-friendly reports and dashboards, enhancing decision-making processes.
Client Care Officer
University of Calabar Teaaching Hospital
07.2015 - 05.2016
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
Operation Manager
Prestige Summer Guest House
11.2008 - 09.2012
- Implemented robust risk management frameworks, minimizing operational disruptions and safeguarding company assets.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
Education
Certificate in Production And Operation Management -
Centre For International Advanced And Professional Studies
Ikeja, Lagos, Nigeria10-2019
PG Diploma in Customer Relationship Managament -
Chartered Institute of Customer Relationship Management
Calabar, Cross River State, Nigeria01-2016
Bachelor of Science - Genetics And Biotechnology
University of Calabar
Calabar, Cross River State09-2012
Skills
- Performance Tracking
- Customer Service-oriented
- Client Advocacy
- Training and coaching
- Cross-functional coordination
- Exceptional communication
- Office administration
- Executive support
- Calendar management
- Phone etiquette
- Email management
- Appointment setting
Professional Skills
*Complaint Resolution
*Building Customer Loyalty
*Project Management
*Time Management
*Teamwork and Collaboration
*Analytical and Critical Thinking
*Multitasking
*Data Entry
*Problem-solving
*Excellent Communication
*Attention to Detail
*MS Office
Timeline
Executive Assistant/Manager
Brooks & Rolls Limited
07.2022 - Current
Procurement Manager
Hephzibah Eye Care Limited
12.2019 - 10.2020
Administrative Manager/Team Lead
Unicredit Limited
07.2018 - 07.2019
Database Administrator
Joyprime Schools
01.2017 - 04.2017
Client Care Officer
University of Calabar Teaaching Hospital
07.2015 - 05.2016
Operation Manager
Prestige Summer Guest House
11.2008 - 09.2012
Certificate in Production And Operation Management -
Centre For International Advanced And Professional Studies
PG Diploma in Customer Relationship Managament -
Chartered Institute of Customer Relationship Management
Bachelor of Science - Genetics And Biotechnology
University of Calabar