Edidiong Okon
Uyo,Nigeria
Summary
Dynamic Executive Assistant with a proven track record at Brooks & Rolls Limited, excelling in client advocacy and cross-functional coordination. Enhanced operational efficiency through strategic process improvements and exceptional communication. Skilled in performance tracking and training, fostering a collaborative environment that boosted employee morale and client satisfaction.
Overview
17
17
years of professional experience
Work History
Executive Assistant/Manager
Brooks & Rolls Limited
Uyo, Akwa Ibom State, Nigeria
07.2022 - Current
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Facilitated training and onboarding for incoming office staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated large-scale events both onsite and offsite including logistics planning, budget management, attendee correspondence, and post-event evaluations for continuous improvement purposes.
- Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
- Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
- Facilitated executive communication with internal departments and external partners for seamless collaboration.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Procurement Manager
Hephzibah Eye Care Limited
Lagos, Nigeria
12.2019 - 10.2020
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Conducted regular supplier performance evaluations to identify areas for improvement and foster accountability.
- Generated reports on purchasing activities to support management decisions.
- Negotiated pricing and terms with vendors to secure best value for company.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
Administrative Manager/Team Lead
Unicredit Limited
Uyo, Akwa Ibom State, Nigeria
07.2018 - 07.2019
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Database Administrator
Joyprime Schools
Uyo, Akwa Ibom State, Nigeria
01.2017 - 04.2017
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Set up and controlled user access levels across databases to protect important data.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Empowered end-users with creation of user-friendly reports and dashboards, enhancing decision-making processes.
Client Care Officer
University of Calabar Teaaching Hospital
Calabar, Cross River State, Nigeria
07.2015 - 05.2016
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
Operation Manager
Prestige Summer Guest House
Uyo, Akwa Ibom State, Nigeria
11.2008 - 09.2012
- Implemented robust risk management frameworks, minimizing operational disruptions and safeguarding company assets.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
Education
Certificate in Production And Operation Management -
Centre For International Advanced And Professional Studies
Ikeja, Lagos, Nigeria10-2019
PG Diploma in Customer Relationship Managament -
Chartered Institute of Customer Relationship Management
Calabar, Cross River State, Nigeria01-2016
Bachelor of Science - Genetics And Biotechnology
University of Calabar
Calabar, Cross River State09-2012
Skills
- Performance Tracking
- Customer Service-oriented
- Client Advocacy
- Training and coaching
- Cross-functional coordination
- Exceptional communication
- Office administration
- Executive support
- Calendar management
- Phone etiquette
- Email management
- Appointment setting
Professional Skills
*Complaint Resolution
*Building Customer Loyalty
*Project Management
*Time Management
*Teamwork and Collaboration
*Analytical and Critical Thinking
*Multitasking
*Data Entry
*Problem-solving
*Excellent Communication
*Attention to Detail
*MS Office
Timeline
Executive Assistant/Manager
Brooks & Rolls Limited
07.2022 - Current
Procurement Manager
Hephzibah Eye Care Limited
12.2019 - 10.2020
Administrative Manager/Team Lead
Unicredit Limited
07.2018 - 07.2019
Database Administrator
Joyprime Schools
01.2017 - 04.2017
Client Care Officer
University of Calabar Teaaching Hospital
07.2015 - 05.2016
Operation Manager
Prestige Summer Guest House
11.2008 - 09.2012
Certificate in Production And Operation Management -
Centre For International Advanced And Professional Studies
PG Diploma in Customer Relationship Managament -
Chartered Institute of Customer Relationship Management
Bachelor of Science - Genetics And Biotechnology
University of Calabar