Edie Claxton
DALLAS,TX
Summary
Dynamic Customer Service Representative with proven expertise at Dallas Independent School District. Skilled in problem resolution and active listening, I excelled in enhancing customer satisfaction and loyalty. Recognized for efficiently handling escalated calls and mentoring new hires, I fostered a positive service environment while ensuring effective communication and relationship building.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dallas Independent School District, DISD
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Olympia College
Chicago, IL06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Dallas Independent School District, DISD
01.2015 - Current
High School Diploma -
Olympia College
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