Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Edil Montoya

Katy,TX

Summary

Motivated professional with a proven track record of success in industry. Skilled at balancing team performance, customer service targets, and business objectives. Dedicated to maximizing productivity and optimizing procedures through close collaboration with employees. Decisive leader with strong planning and organizational skills. Considered highly knowledgeable in information technology, systems and program management.

Overview

10
10
years of professional experience

Work History

In Home Expert Manager

AT&T Mobility
Houston, Texas
07.2024 - Current
  • Created detailed technical specifications for software applications.
  • Identified and developed new markets for products or services.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Performed maintenance on fiber optic networks.
  • Maintained accurate records of customer accounts in a CRM system.

Premier Service Business Consultant

AT&T
Miami, USA
10.2023 - 07.2024
  • Drove a 30% increase in sales through strategic planning and customer relationship management
  • Implemented technology solutions that improved team performance and customer satisfaction
  • Developed and executed training modules for emerging technologies and software applications

Bilingual Sales Executive

AT&T
Doral, USA
05.2022 - 11.2023
  • Enhanced customer service strategies, contributing to significant improvements in client retention and satisfaction
  • Utilized advanced Excel skills to track sales data and generate reports that supported strategic decision-making
  • Recommended solutions to clients based on needs to sell products

Combat Engineer

Us Army Reserves
West Palm Beach, USA
01.2019 - 01.2023
  • Led a team in high-pressure environments, providing tactical guidance and ensuring successful mission outcomes
  • Developed expertise in logistical and operational support under challenging conditions
  • Provided technical support to other engineers in the field.
  • Installed communication lines between ground units and command posts.

System Support Analyst

Apollo Export Warehouse
Miami, USA
12.2017 - 12.2019
  • Provided technical support and troubleshooting for Norwegian cruise ships operations
  • Enhanced equipment and device performance through regular testing and debugging
  • Assisted with development of new IT systems including configuration management processes.

Account Executive

Xfinity
Miramar, USA
04.2015 - 11.2017
  • Delivered excellent customer service and technical support, increasing customer satisfaction and sales volume
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
  • Demonstrated product knowledge and value to customers
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.

Education

Associate of Arts - Security Analyst

Miami Dade College
Miami, FL
08-2025

Skills

  • Technical support
  • Leadership
  • Communication
  • Adaptability and Flexibility
  • Problem-Solving
  • Fiber Broadband Technology

Awards

  • AT&T Small Business Mobility Employee of the Month, 02/01/24
  • Assist Edge Salesforce Developer Assistant
  • Flex EZ CRM Developer Assistant
  • Leadership Development Program

References

References available upon request.

Timeline

In Home Expert Manager

AT&T Mobility
07.2024 - Current

Premier Service Business Consultant

AT&T
10.2023 - 07.2024

Bilingual Sales Executive

AT&T
05.2022 - 11.2023

Combat Engineer

Us Army Reserves
01.2019 - 01.2023

System Support Analyst

Apollo Export Warehouse
12.2017 - 12.2019

Account Executive

Xfinity
04.2015 - 11.2017

Associate of Arts - Security Analyst

Miami Dade College

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Edil Montoya