Edin Dizdarevic
Garland
Summary
Dynamic and motivated aspiring Leader with a strong foundation in team collaboration, problem-solving, and communication. Proven ability to inspire and motivate others through active listening, empathy, and strategic thinking. Eager to contribute fresh perspectives, drive innovation, and lead by example to foster positive change and achieve organizational goals. Ready to take on new challenges and grow within a leadership role.
Overview
2
2
years of professional experience
Work History
IA Support Representative
GEICO
11.2024 - Current
- Coached independent agents on how to service and sell GEICO commercial insurance products
- Provided assistance to my team during difficult calls and situations they were unfamiliar with
- Excelled in providing exemplary customer service to both independent agents and policy holders to ensure a positive experience every call
Parts Manager
Rockwall Diesel Repair
05.2023 - 10.2024
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders
- Oversaw a small team of mechanics, and ensured they were hitting productivity targets
- Offered hands-on assistance to employees to improve and maintain career related knowledge
Claim Associate
State Farm Insurance Inc
12.2022 - 05.2023
- Established positive and trusting relationships with injured clients, administering efficient customer service and process claims quickly
- Analyzed Information gathered by investigations to report findings and recommendations
- Modeled exceptional customer service skills techniques to team members
Education
Associate of Science -
Richland Collegiate High School
Richardson, TX05-2022
Skills
- Customer satisfaction
- Live chat support
- Meeting coordination
- Leading team meetings
- Team development
Accomplishments
- Ranked the number 1 IA Support Representative during the first quarter of 2025.
- Ranked the top agent for most calls handed during the first quarter of 2025.
Timeline
IA Support Representative
GEICO
11.2024 - Current
Parts Manager
Rockwall Diesel Repair
05.2023 - 10.2024
Claim Associate
State Farm Insurance Inc
12.2022 - 05.2023
Associate of Science -
Richland Collegiate High School
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