Pamela Gonzalez
Local Representative
Tallahassee,FL
Summary
Dynamic Support Representative with Classical Conversations Inc, skilled in CRM software and customer satisfaction. Successfully recruited and trained new directors, enhancing service quality and team performance. Proven ability to resolve technical issues and foster strong relationships, driving community engagement and increasing conversion rates through effective communication and collaboration.
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Support Representative/ Local Representative
Classical Conversations Inc
05.2020 - Current
- Participated in regular product training sessions to stay current on updates and enhancements.
- Recruited & Trained new directors, ensuring a consistent level of service quality across the team.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collaborated with team members to achieve sales targets.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Community Director
Classical Conversations Redlands Campus
05.2015 - 04.2020
- Increased community engagement by planning and executing various events and initiatives.
- Acted as liaison between parents, Support and Area Representative, and sub-contractors – ensuring clear communication at all times.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Fostered positive relationships with Families by addressing concerns promptly and effectively.
- Built relationships with students, tutors, families and community.
- Prepared and processed applications, initial payments and security documentation for new students and Tutors.
- Tracked prospects and responded to new inquiries to increase conversion rates.
Education
Associate of Arts - Business
Miami Dade College
Miami, FL12-2006
Skills
Call center experience
Remote support
Microsoft office
Customer satisfaction
Dispute resolution
CRM software
Email support
Teamwork and collaboration
Customer service
Office administration
Leading team meetings
Verbal and written communication
Document management
Performance management
Timeline
Support Representative/ Local Representative
Classical Conversations Inc
05.2020 - Current
Community Director
Classical Conversations Redlands Campus
05.2015 - 04.2020
Associate of Arts - Business
Miami Dade College