Mahnoor Ashraf
Wylie
Summary
Motivated and reliable college student with strong academic background (GPA 3.5+), hands-on experience in quality assurance, customer service, and BK support. Quick learner with strong communication, problem-solving, and technical skills. Seeking part-time or entry-level opportunities to contribute and grow professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bankruptcy Support Representative
Verizon
Remote
07.2025 - Current
- Accurately enter and maintain customer bankruptcy data across multiple systems.
- Verify and reconcile account information with customer filings.
- Place accounts on hold upon receiving proof of filing, to prevent service interruptions.
- Restore services once customers complete the required payments.
- Handle inbound calls, and make outbound calls to follow up with customers.
- Ensure all records are completed correctly, and submitted on time.
- Utilize multiple internal platforms and tools to manage account information.
- Maintain high attention to detail while handling large volumes of data.
QA
Signazon.com
Plano
01.2024 - Current
- Performed product inspections to ensure compliance with quality standards and customer specifications.
- Identified defects and collaborated with teams to implement corrective actions.
- Maintained accurate documentation of quality checks and test results.
- Supported development and enforcement of quality control procedures.
- Ensured adherence to safety and regulatory requirements during production.
Customer Service Representative
Target
Wylie
06.2023 - 12.2024
- Assisted customers with inquiries, product selection, and issue resolution to ensure a positive shopping experience.
- Handled cash register transactions, returns, and exchanges efficiently.
- Managed phone and email support, responding to customer concerns in a timely manner.
- Maintained store organization, stocked shelves, and ensured displays were presentable.
- Collaborated with team members to meet sales and customer satisfaction goals.
Cashier/Customer Service
Farm 2 Cook
Plano
01.2022 - 12.2023
- Managed store operations, including opening and closing procedures, inventory checks, and restocking.
- Provided excellent customer service by assisting customers with inquiries and resolving complaints.
- Maintained accurate cash register balances and ensured compliance with company policies.
- Assisted with store organization, ensuring a clean and welcoming environment.
Education
Bachelor in Cybersecutiy - Informstion Systems Cybersecurity
Collin Community College
Wylie, TX05.2027
Skills
- Communication skills
- Customer service
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Windows Server
- Quality Assurance
- Computer Skills
- Editing
- Inventory Management
- Customer satisfaction
- Microsoft office
- Data analysis
- Team collaboration
- Attention to detail
- Problem solving
- Active listening
- Multitasking Abilities
- Communication
- Computer skills
- Friendly, positive attitude
- Organization and time management
- Data entry
- Payment processing
- Credit adjustments
- Customer education
- Multitasking and organization
- Typing proficiency
- Tracking complaints
- Inbound and outbound calling
- Customer satisfaction measurement
- Research
- Account updating
- Call management
Certification
- Cybersecurity Infrastructure Technician Level 1
- CISSP Information System Cybersecurity Professional Level 1
Languages
English
Professional
Spanish
Elementary
Punjabi
Full Professional
Urdu
Full Professional
Hindi
Professional
Arabic
Limited
Timeline
Bankruptcy Support Representative
Verizon
07.2025 - Current
QA
Signazon.com
01.2024 - Current
Customer Service Representative
Target
06.2023 - 12.2024
Cashier/Customer Service
Farm 2 Cook
01.2022 - 12.2023
Bachelor in Cybersecutiy - Informstion Systems Cybersecurity
Collin Community College