Edina Juhasz
North Reading,MA
Summary
Professional with strong background in customer interactions and solid experience in training and development within station setting. Highly skilled in conflict resolution, communication, and problem-solving in a fast-paced working environment. Known for reliability, having great organizational skills and prioritizing customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Designated Station Trainer
Alaska Airlines
Boston, MA
07.2024 - Current
- Developed and implemented training programs for new station personnel.
- Streamlined onboarding process, improving new hire integration into station operations.
- Conducted regular assessments to evaluate staff performance and adherence to safety protocols.
- Collaborated with management to identify skill gaps and develop targeted training sessions to enhance operational efficiency and service quality.
- Facilitated ongoing training sessions on jet-bridge usage for over 40 employees.
- Organized regular refresher courses for seasoned employees to maintain up-to-date knowledge on industry trends and best practices.
- Creating and organizing monthly Safety Meeting Presentation for customer service agents and ramp agents.
- Creating and organizing quarterly Ground Security Coordinator (GSC) Presentation for all GSC qualified agents.
Customer Service Agent
Alaska Airlines
Boston, MA
02.2023 - 07.2024
- Resolved customer inquiries through effective communication, utilized problem-solving skills to quickly identify and address customer issues.
- Assisted in managing flight schedules, ensuring smooth operations and timely departures, but also re-accommodated dozens of passengers in cases of delays or cancellations.
- Maintained a high level of professionalism while effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of new and returning customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exhibited high energy and positivity when dealing with clients and staff.
Dog Fosterer
Rescue, Inc and The GBP Rescue Mission
MA
10.2020 - 07.2024
- Fostered over 30 dogs in need, ensuring proper care and socialization for successful adoptions.
- Coordinated with veterinary services to schedule vaccinations and health check-ups for foster animals.
- Facilitated community outreach events to promote adoption and raise awareness about rescue efforts.
- Established relationships with local shelters to streamline intake processes and resource sharing.
Treasurer
North Reading High School Varsity Cheer Boosters
North Reading, MA
06.2022 - 05.2024
- Developed annual budget proposals to support team activities and events.
- Managed financial records, ensuring accuracy and compliance with school policies.
- Coordinated 5 annual fundraisers, enhancing community engagement and financial support.
Personal Care Assistant
Tempus Unlimited
Stoughton, MA
07.2003 - 09.2020
- Provided compassionate support to clients with daily living activities for 17 years.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained and mentored new staff on best practices in personal care delivery.
- Monitored client progress and reported changes to healthcare team promptly.
- Implemented safety protocols to ensure a secure environment for clients.
- Fostered positive relationships with clients to enhance their emotional well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Homeschool Educator
Self Employed Services
North Reading, MA
01.2015 - 06.2020
- Observed 3 students for specific learning styles and created personalized lesson plans and activities to promote positive learning experiences based on student strengths and weaknesses.
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Implemented strategies to incorporate movement and exercise for children's' well-being as well as assistive technologies for struggling learners.
Office Manager
Law Offices of Michael F. Mahoney, P.C.
Lynn, MA
09.2002 - 12.2018
- Oversaw daily office operations to ensure efficiency and compliance with legal standards.
- Managed scheduling for 4 attorneys, 2 paralegals and 2 secretaries optimizing client appointments and court appearances.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Coordinated communication between clients, attorneys, and external vendors to streamline processes.
- Implemented office policies that improved workflow and operational effectiveness.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Arts - Business, Marketing, Public Relations
University of Miskolc
Miskolc, Hungary05.2001
Skills
- Excellent Customer Relations and Communication
- Problem Identification and Problem Solving
- Critical Thinking
- Reliability and Time Management
Certification
- Communication Coordinator (OPS), Alaska Airlines, December, 2025
- Certified Station Trainer, Alaska Airlines - July, 2024
- Ground Security Coordinator, Alaska Airlines - October, 2023
- Complaints Resolution Official, Alaska Airlines - September, 2023
Languages
English
Native/ Bilingual
Hungarian
Native/ Bilingual
Timeline
Designated Station Trainer
Alaska Airlines
07.2024 - Current
Customer Service Agent
Alaska Airlines
02.2023 - 07.2024
Treasurer
North Reading High School Varsity Cheer Boosters
06.2022 - 05.2024
Dog Fosterer
Rescue, Inc and The GBP Rescue Mission
10.2020 - 07.2024
Homeschool Educator
Self Employed Services
01.2015 - 06.2020
Personal Care Assistant
Tempus Unlimited
07.2003 - 09.2020
Office Manager
Law Offices of Michael F. Mahoney, P.C.
09.2002 - 12.2018
Bachelor of Arts - Business, Marketing, Public Relations
University of Miskolc