Open To Work
Michael Jerome Panis
Port Richey,FL
Summary
Entry-level IT Support and Help Desk candidate with a B.S. in Information Systems and hands-on experience in technical troubleshooting, device configuration, and end-user support. Skilled in resolving hardware/software issues, connectivity problems, and guiding users through technical procedures. Built a SQL relational database system as a capstone project. Currently pursuing CompTIA A+. Seeking IT Support, Help Desk, or Desktop Support roles.
Overview
12
12
years of professional experience
Work History
Designated Station Trainer
United Airlines
Tampa Bay, USA
01.2020 - Current
- Conduct hands-on demonstrations and user instruction on equipment usage and safety protocols, enhancing new hires' understanding and confidence.
- Deliver step-by-step training on safety protocols and operational procedures, with clear instructions and job aids, ensuring compliance and operational readiness.
- Facilitate workshops on equipment use and maintenance, equipping ground operations staff with essential skills for safe and effective practices.
- Monitor and direct ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
Training Specialist
McGee Air Services
San Francisco, USA
10.2017 - 12.2019
- Facilitated training sessions for new hires, recurrent staff, and management, utilizing handbooks, visual aids, and digital tutorials to enhance knowledge transfer.
- Collaborated with leadership to retrain employees on new policies and systems, resulting in improved compliance and operational efficiency.
- Assisted with implementation of safety, compliance, and IT-related policies through requirement gathering, workflow documentation, and monitoring adoption, ensuring adherence to standards.
- Participated in incident investigations, performing root-cause analysis and recommending corrective or preventative actions to reduce recurring issues.
Samsung Experience Consultant
Mosaic Sales Solutions
San Carlos, USA
11.2013 - 04.2015
- Provided front-line technical support for Samsung smartphones and tablets, troubleshooting software issues.
- Diagnosed and resolved hardware, software, and device integration problems.
- Configured devices and supported multi-device setup and onboarding.
- Performed OS updates, data transfers, and connectivity configuration.
Education
Bachelor of Science (B.S.) - Information Systems, Information Management
National University
San Diego, CA08.2025
Skills
- IT support and help desk support
- Hardware and software troubleshooting
- Windows and mobile device support
- Device setup and configuration
- Network connectivity troubleshooting
- End-user technical support
- Issue triage and escalation
- Technical procedure adherence
- User training and technical guidance
- SQL fundamentals
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Designated Station Trainer
United Airlines
01.2020 - Current
Training Specialist
McGee Air Services
10.2017 - 12.2019
Samsung Experience Consultant
Mosaic Sales Solutions
11.2013 - 04.2015
Bachelor of Science (B.S.) - Information Systems, Information Management
National University