Michael Yescavage
Wasilla
Summary
Dynamic professional with extensive experience at Alaska Airlines, specializing in team collaboration and training development. Demonstrated success in enhancing operational efficiency through effective communication and precise documentation. Expertise in troubleshooting and diagnostics, ensuring compliance and safety in high-pressure environments. Dedicated to promoting continuous improvement and knowledge transfer within teams.
Overview
12
12
years of professional experience
Work History
Designated Trainer
Alaska Airlines
Anchorage
03.2022 - Current
- Developed comprehensive training materials for new hire orientation programs and operations safety.
- Conducted hands-on sessions to enhance operational staff and crew skills.
- Traveled between stations to facilitate training and support learning initiatives.
- Collaborated with management to refine training processes and procedures.
- Created supportive learning materials for effective knowledge transfer.
- Assisted team leaders in pinpointing skill gaps and training needs.
- Maintained meticulous records for compliance and auditing purposes.
Ramp Service Agent
Alaska Airlines
Anchorage
04.2017 - Current
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment for efficient ramp operations.
- Assisted aircraft arrival and departure processes to ensure safety.
- Communicated with flight crews regarding baggage handling needs.
- Conducted pre-departure checks on ground support vehicles and equipment.
- Followed safety procedures to minimize risks during operations.
- Protected customers' baggage from loss, theft, and damage.
- Collaborated with other departments such as catering or maintenance staff when needed.
- Communicated with air traffic control tower personnel regarding arrivals and departures of flights.
Driver
UPS
Anchorage
10.2016 - 04.2017
- Delivered packages to residential and business clients at an efficient safe rate in order to meet company standards.
Sale Representative
Northern Sales Co
01.2014 - 05.2016
- Loading and Unloading truck, Driving to my stops and making orders with a handheld, Delivering product to my accounts and stocking, setting up promotional displays, communicating with different managers of different areas.
Education
Bachelor of Science - Computer Software Engineering
Western Governors University
Millcreek, Utah04.2027
Ged -
Nine Star
Skills
- Team collaboration
- Problem solving
- Technical support
- Communication skills
- IT documentation
- IT diagnostics
- Troubleshooting and Diagnostics
- Troubleshooting
- Desktop support
- Mac systems
- MS office proficiency
- Issue troubleshooting
Languages
English
Timeline
Designated Trainer
Alaska Airlines
03.2022 - Current
Ramp Service Agent
Alaska Airlines
04.2017 - Current
Driver
UPS
10.2016 - 04.2017
Sale Representative
Northern Sales Co
01.2014 - 05.2016
Bachelor of Science - Computer Software Engineering
Western Governors University
Ged -
Nine Star
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