Edina Kabura
Machine Operator
Goodlettsville,TN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Dispacther/Customer Service Associate
FIDELITONE
Goodlettsville, Tennessee
10.2021 - 06.2022
- Assisted customers in an inbound call center, resolving inquiries and issues promptly.
- Booked appointments for clients, ensuring efficient scheduling and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Data Entry
Q2 Solutions
Atlanta, GA
08.2020 - 08.2021
- Reported statistics requested by senior management accounting for database growth and call volume.
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Conducted performance reviews of employee goals, objectives and performance expectations.
Machine Operator
Tyson Foods
Goodlettsville, TN
01.2020 - 07.2020
- Collaborated effectively with team leads to ensure smooth machine operation.
- Maintained plant safety by strictly adhering to PPE rules and regulations.
- Safely monitored equipment and performed quality checks, ensuring product quality and minimizing errors.
- Managed transmission orders, making necessary adjustments to meet production requirements.
FC Associate
Amazon
Nashville, TN
11.2019 - 01.2020
- Read and analyzed work orders to verify consistency with merchandise information.
- Inspected ingoing and outgoing shipments to ensure accuracy and prevent errors.
- Efficiently transported packed items onto delivery vehicles, updating tracking database accordingly.
Assembly Line Operator
Ricoh Americas Corporation
Nashville, TN
06.2018 - 11.2019
- Conducted frequent equipment inspections and performed necessary repairs, ensuring optimal machinery performance.
- Safely operated machinery, adhering to safety protocols and minimizing workplace accidents.
- Maintained detailed records of daily progress, identifying areas for improvement and implementing corrective measures.
- Assembled racks on an assembly line, demonstrating physical stamina and the ability to lift up to 50lbs.
Education
High School Diploma -
Lead Academy
Nashville, TN 05.2018 - 05.2018
Timeline
Dispacther/Customer Service Associate
FIDELITONE
10.2021 - 06.2022
Data Entry
Q2 Solutions
08.2020 - 08.2021
Machine Operator
Tyson Foods
01.2020 - 07.2020
FC Associate
Amazon
11.2019 - 01.2020
Assembly Line Operator
Ricoh Americas Corporation
06.2018 - 11.2019
High School Diploma -
Lead Academy
05.2018 - 05.2018
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