Edina Lavergne

• Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
• Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
• Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
• Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.

• Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
• Safeguarded company assets by conducting regular maintenance checks on vehicles and promptly reporting any required repairs or replacements.
• Increased customer satisfaction through professional interactions, prompt service, and accurate order fulfillment.
• Performed thorough pre-trip inspections to identify potential mechanical issues and address them before hitting the road.
• Secured cargo properly using straps, braces, chains, or other necessary equipment to prevent damage during transit.
• Maintained a clean driving record while operating a Class A CDL vehicle in various weather conditions and traffic situations.
• Cultivated positive relationships with clients, addressing their concerns and providing exceptional customer service during each interaction.
• Assisted in loading and unloading trucks, ensuring proper weight distribution for safe transport of goods.
• Managed paperwork associated with deliveries accurately, including bills of lading, invoices, receipts, and manifests for regulatory compliance purposes.
• Completed on-time deliveries by choosing best and most efficient routes.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Completed rush deliveries on tight timetables to satisfy customer needs.

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• Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
• Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
• Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
• Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
• Fastened chains, straps, covers, and binders to secure load during transit.

• Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
• Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
• Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
• Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
• Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.

• Prepared meals efficiently under time constraints for timely service during peak hours.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Created my menus each week, managed food inventory rotating stock to ensure food quality FIFO.
• Preformed weekly inventory and ordered supplies for the vessel
• Set PAR levels for the vessel also maintained vessels allotted supply budget
• Adapted to changing crews dietary needs.
• Completly comfortable cooking for crews of 120 alone preparing ane maintaining a steam line of 2 entrees,5 veggies a healthy choice, bread with a rotation of soups daily. Also planned, set up and maintained fruit and salad bar each meal service while on shift. While addressing and meeting any special needs food requirments for the crew.
• Also prepared all desserrs for the desserrt cabinet each shift and maintained it and the reach in fridge which I kept a varity of sandwitch trays and items such as tuna, chicken salad etc. for the crew in case someone needed a snack while outside of the normal meal times.
• Made sure all equipment was cleaned and sanitized. i.e. soft serve ice cream machine ( 2 flavors ) implemented makking the soft serve mix recipes to be home made verus orderred to help with food cost and quaility of product.
• Took care of and created a rotation of drink flavors for a 2 flavor drink dispnser.
• Mointered the deep cleaning of our ice machine also,
• Dealt with any spccial needs of the crew along with handling of complaints of the crew when it came to dietary, the other shifts crew galley as well as the BR (housekeeping) and Laundry crew.
• I ensured other shift was meeting and exceeding all safety, cleaning and sanitizing of galley, public areas and rooms cleaning schedules were met.
• Completed all necessary training for onboard credentials,
• Acted as a liaison between the captains on board and my crew.
• Completed all safety courses and maintained credentals to work on a ship. MMC - Merchant Marniers Credentals, HUET courses ( how to exit and survive a helicoper in case of en emergency and the therory of how to survive in the water until help arrives its a Marine Safety Training) and TWIC card certified Transportation Worker Identification Credential

• Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
• .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
• Maintained compliance with local health department regulations through regular staff training and facility inspections.
• Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
• Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
• Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
• Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
• Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
• Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
• Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
• .Conducted regular performance evaluations for all team members holding them accountable for meeting established service and performance benchmarks.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Coordinated with catering staff to deliver food services for special events and functions.
• Developed unique events and special promotions to drive sales.
• Maximized quality assurance by completing frequent line checks.
• Developed menus and pricing for banquets and events.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Oversaw daily operations to maintain store cleanliness and organization.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.