Edison O'Neal
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Chill
07.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX05.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Prioritization
- Dispute Resolution
- Assertiveness
Timeline
Customer Service Representative
Chill
07.2021 - 03.2022
Bachelor of Science - Computer Science
Texas State University
Similar Profiles
Rinaldo Cesar Rodrigues da SilvaRinaldo Cesar Rodrigues da Silva
Driver at ChillDriver at Chill
Alexis McNealAlexis McNeal
Food and Beverage Coordinator at ChillFood and Beverage Coordinator at Chill
Yasmine PerezYasmine Perez
Server at ChillServer at Chill