Edison Reyes
Mays Landing,NJ
Summary
I am energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. I have an understanding of principles and customer service techniques, combined with effective communication and organizational skills. I am always focused on driving positive customer experiences so that can look forward to returning.
Overview
3
3
years of professional experience
Work History
Security Officer
Hard Rock Hotel & Casino Atlantic City
Atlantic City, NJ
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Ramp Agent
Atlantic City Airport
Atlantic City, NJ
12.2023 - 06.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Sales Associate
Foot Locker
Mays Landing, NJ
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Criminal Justice
Atlantic Cape Community College
Mays Landing, NJSkills
- Relationship building and management
- Fluent In Spanish
- Listening skills
- Problem-solving
- Excellent people skills
- Relationship building
- Goal oriented
- Conflict resolution
- Sales expertise
- Calm demeanor
- Written and oral communication skills
Languages
Spanish
Full Professional
Timeline
Security Officer
Hard Rock Hotel & Casino Atlantic City
06.2024 - Current
Ramp Agent
Atlantic City Airport
12.2023 - 06.2024
Sales Associate
Foot Locker
01.2022 - 08.2022
Criminal Justice
Atlantic Cape Community College