Edison Zapata
Queens
Summary
Dynamic professional with a proven track record at HELP USA, excelling in safety enforcement and customer service. Adept at multitasking and conflict resolution, I effectively collaborated with teams to enhance security protocols and deliver exceptional service, ensuring a secure environment while maintaining high standards of operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
HELP USA
New York
03.2024 - Current
- Assisted visitors with inquiries and provided directions to various locations.
- Monitored premises to prevent unauthorized access and maintain safety.
- Conducted regular patrols to ensure security and identify potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Enforced facility rules and regulations to promote a secure environment.
- Collaborated with team members to enhance security procedures and protocols.
- Maintained surveillance equipment and reported technical issues for prompt resolution.
- Documented incidents and prepared reports for management review.
Sales Associate
Club Monaco
New York
11.2023 - 12.2023
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection and provided personalized service.
- Maintained visual merchandising standards to enhance store appearance.
- Stocked shelves and organized inventory to ensure product availability.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Business - Business Administration
John Adams High School
Jamaica, NY01-2021
Skills
- Multitasking
- Surveillance monitoring
- Customer service
- Safety enforcement
- Team collaboration
- Problem resolution
- Effective communication
- Conflict resolution
- Technical troubleshooting
- Workplace safety
- Work ethic
- De-escalation techniques
- Multilingual
- Computer skills
Certification
- Narcan Certification, 04/01/24, Present
- Fire Guard, 03/01/25, 02/28/28
- First Aid Certification, 11/01/25, 12/31/27, 1F98943
- AED Certification, 11/01/25, 11/30/27, 1F98943
- CPR Certification, 11/01/25, 11/30/27, 1F98943
- Guard Card, 01/01/24, 02/28/26, 10016790351
Languages
English
Professional
Spanish
Professional
Timeline
Security Guard
HELP USA
03.2024 - Current
Sales Associate
Club Monaco
11.2023 - 12.2023
Business - Business Administration
John Adams High School