Edit Gonczi
Hollywood
Summary
Dedicated professional with experience in the restaurant and bar industry, eager to embrace new challenges and continuously learn. Skilled in collaborating with teams and working independently to achieve goals. Seeking a position to contribute effectively while advancing personal and organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Coopers Hawk
Hollywood
11.2021 - 03.2026
- Anticipated and fulfilled guest needs while clarifying special orders.
- Ensured customer satisfaction through accessibility and friendliness.
- Built rapport with diverse customers, managers, and colleagues, quickly resolving issues before escalation.
- Successful multitasking while remaining professional and courteous in fast-paced environments.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
Server
Marriott
Hollywood
11.2009 - 03.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Prepared beverages and filled food orders for customers.
Operations Manager
One Bal Haurbour Resort And Spa
Miami
06.2007 - 08.2009
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Managed, trained and scheduled up to 30 employees for 140 seat restaurant.
Server
Mandarin Oriental Hotel
Miami
11.2000 - 03.2005
- Greeted customers, discussed specials, took drink orders, and fostered positive connections with guests.
- Maintained clean and stocked server areas during service hours to enhance table service efficiency.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Prepared hot and cold beverages to high standards, delivering exceptional customer service.
Education
High school or equivalent -
Skills
- Serving
- Restaurant Experience
- Upselling
- Bartending
- POS
- Guest relations
- Restaurant Management
- Hospitality
Certification
Food Handler
Assessments
- Customer Service Fit, Highly Proficient, 08/01/20
- Supervisory Skills: Motivating & Assessing Employees, Highly Proficient, 03/01/20
Timeline
Server
Coopers Hawk
11.2021 - 03.2026
Server
Marriott
11.2009 - 03.2020
Operations Manager
One Bal Haurbour Resort And Spa
06.2007 - 08.2009
Server
Mandarin Oriental Hotel
11.2000 - 03.2005