Edith Capetillo
Kennewick,WA
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Very compassionate and always willing to help and grow.
Overview
15
15
years of professional experience
Work History
Legal Assistant
Hatfield Law PLLC
Kennewick, WA
09.2024 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Vault Teller
HAPO Community Credit Union
Pasco, WA
03.2023 - Current
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Customer Service Representative
Packaging Corp. Of America
Wallula, WA
10.2019 - 03.2023
- Answered customer telephone calls promptly to provide excellent service in any request they may have.
- Provided primary customer support to internal and external customers.
- Communicated with vendors/salesman regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers, including telephone calls emails.
Teller
HAPO Community Credit Union
Pasco, WA
01.2019 - 10.2019
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Vault Teller
Money Tree
Pasco, WA
10.2015 - 01.2019
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained, organized and stocked teller window areas.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Shift Leader
Grand Central Coffee Station
Pasco, WA
12.2010 - 10.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location.
Education
Kennewick High School
Kennewick, WA06-2010
Skills
- Multi-Line Phone Talent
- Typing Proficiency
- Money Handling Abilities
- Computer Proficiency
- Customer Service
- Order Processing
- Microsoft Word
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Legal Assistant
Hatfield Law PLLC
09.2024 - Current
Vault Teller
HAPO Community Credit Union
03.2023 - Current
Customer Service Representative
Packaging Corp. Of America
10.2019 - 03.2023
Teller
HAPO Community Credit Union
01.2019 - 10.2019
Vault Teller
Money Tree
10.2015 - 01.2019
Shift Leader
Grand Central Coffee Station
12.2010 - 10.2015
Kennewick High School