EDITH GONZALEZ
Los Angeles
Summary
Lead Care Manager with experience in healthcare coordination and customer service. Demonstrates exceptional detail orientation and bilingual communication skills, enhancing patient satisfaction and reducing response times. Committed to fostering collaborative environments and leading teams to improve overall care quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Care Manager
Serene Health
06.2025 - Current
- Developed and implemented individualized care plans tailored to patient needs and preferences.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Served as a liaison translating and interpreting between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Patient Care Navigator
Genesis Healthcare
07.2023 - 06.2025
- Coordinate patient care plans, ensuring timely follow-ups and improving patient satisfaction.
- Acted as a liaison between patients and healthcare providers, ensuring clear communication and understanding of treatment plans.
- Documented patient interactions and care plans accurately in electronic health records to maintain continuity of care.
- Conducted regular follow-ups with patients to monitor progress, address concerns, and adjust care plans as needed.
Student Advocate
Albion College
10.2021 - 04.2023
- Provided confidential support and advocacy to students who have experienced sexual assault, harassment, or relationship violence.
- Assisted students in understanding their rights and options regarding reporting, medical care, and legal processes.
- Collaborated with campus and community resources to coordinate accessible support services for survivors.
Education
Bachelor's - Biochemistry
Albion College
Albion, MI05.2023
Skills
- Detail Oriented
- Care Coordination
- Verbal and Written Communication
- Leadership
- Bilingual (Spanish)
- Medical Terminology
Certification
- Mental Health First Aid - 07/11/2025 to 07/11/2028
- OSHA Training for Healthcare Providers - 11/26/2025
Timeline
Lead Care Manager
Serene Health
06.2025 - Current
Patient Care Navigator
Genesis Healthcare
07.2023 - 06.2025
Student Advocate
Albion College
10.2021 - 04.2023
Bachelor's - Biochemistry
Albion College
RESEARCH
- Undergraduate Research Assistant, Department of Chemistry & Biochemistry, Albion
- Worked closely with faculty to have proper research resources available for specific research projects.
- Contributed to study design, experimental setup, data collection, statistical analysis and data interpretation.
- Collaborated in interdisciplinary research projects involving Chemistry, Materials Science and Biochemistry departments.
- Presented at ACS Spring 2023: https://scimeetings.acs.org/exhibit/Understanding-attitudes-habit-regarding-data/3818871