Edith Gracia
Byhalia,MS
Summary
Accomplished Administrative Assistant/Customer Service Representative at DHL Supply Chain, adept in Microsoft Excel and customer issue resolution. Excelled in optimizing data management and enhancing customer satisfaction through proactive problem-solving. Demonstrated strong research skills and confidentiality practices, contributing significantly to operational efficiency and client retention.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
DHL Supply Chain
Southaven, Mississippi
11.2013 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
- Directed customer inquiries to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email and package deliveries, ensuring timely distribution.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Byhalia High School
Byhalia, MS05-2004
Skills
- Microsoft Excel
- Data entry
- Record keeping
- Customer service
- Research skills
- File organization
- Confidentiality practices
- Issue resolution
- Email management
- Database organization
- Dedicated team player
Timeline
Administrative Assistant/Customer Service Representative
DHL Supply Chain
11.2013 - Current
High School Diploma -
Byhalia High School