Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Lopez

Desert Hot Springs,CA

Summary

Looking for a company to employ all my skills.

Skilled customer relations professional with extensive experience in high-stakes environments. Adept at building strong client relationships, ensuring satisfaction, and delivering tailored solutions. Strong focus on team collaboration and flexibility to meet dynamic needs. Expertise in problem-solving, communication, and conflict resolution, ensuring seamless service and results.

Overview

11
11
years of professional experience

Work History

Player Development

Agua Caliente Casino
03.2022 - 03.2024
  • Organized daily practice sessions, ensuring optimal use of time and resources for player development.
  • Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
  • Managed guest complaints with professionalism, resolving issues promptly and effectively.
  • Enhanced guest experience by providing personalized service and addressing individual needs.
  • Streamlined check-in process for VIPs, ensuring minimal wait time and prioritizing their needs.
  • Organized exclusive events for VIP guests, creating memorable experiences that encouraged loyalty and repeat business.
  • Monitored inventory levels of VIP amenities, replenishing stock as needed to maintain exceptional standards of hospitality.
  • Offered personalized recommendations for local attractions based on specific interests of each VIP guest.
  • Assisted VIP guests in booking reservations for events, dining, and transportation to ensure a seamless visit.

ASSISTANT MANAGER

Mc Donald’s
09.2013 - 01.2021
  • Managing shift, cooking, cleaning, cashier, counting cashiers till at start and end of each shift, count money in the safe at the start and end of my shift, inventory, stocking, handle customer complaints.

HOUSE PERSON / ROOM ATTENDENT

Holiday inn
04.2015 - 12.2015
  • Stocked rooms with beverages and snacks, cleaned rooms, replaced towels & linens, laundry, made up beds.

Cashier

Dollar tree
08.2014 - 04.2015
  • Sales, Merchandising, Replenishing Shelves, Inventory

Education

High School -

Cathedral City High School
Cathedral City, CA
06.2013

Skills

  • Bilingual, computer, public interaction, cashier, phones, typing, filing, faxing, customer service, ten key by touch, stocking Knowledgeable in Microsoft, Outlook, Excel, Word
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Languages

Spanish
Full Professional
English
Full Professional

Timeline

Player Development

Agua Caliente Casino
03.2022 - 03.2024

HOUSE PERSON / ROOM ATTENDENT

Holiday inn
04.2015 - 12.2015

Cashier

Dollar tree
08.2014 - 04.2015

ASSISTANT MANAGER

Mc Donald’s
09.2013 - 01.2021

High School -

Cathedral City High School

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Edith Lopez