Edith Marcello
Summary
Driven professional with a diverse background, including a key role at Austin State Hospital, where I enhanced patient care and safety. Skilled in customer service and crisis intervention, I excel in high-pressure environments, demonstrating exceptional work ethic and empathy. Proven track record of improving service delivery and fostering teamwork, ensuring both client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Cashier
Krogers Grocery Store
07.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Psychiatric Nursing Assistant
Austin State Hospital
01.2019 - 09.2019
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Coordinated effectively with family members to ensure they were well-informed about their loved one''s progress throughout treatment processes.
- Facilitated group therapy sessions for patients, fostering open dialogue and constructive feedback among peers.
Childcare Educator
San Pedro RC School
08.2016 - 07.2018
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Administrative Assistant
Los Angeles Housing Department
03.2010 - 04.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Education
Adelphi Business College
Hagedorn Hall 1 South Ave Los Angeles CA 9004406.1987
High School Diploma -
Ecumenical High School
Ecumenical Dr Dangriga ,Belize06.1985
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Krogers Grocery Store
07.2023 - 08.2024
Psychiatric Nursing Assistant
Austin State Hospital
01.2019 - 09.2019
Childcare Educator
San Pedro RC School
08.2016 - 07.2018
Administrative Assistant
Los Angeles Housing Department
03.2010 - 04.2012
Associate of Science - Education
Adelphi Business College
High School Diploma -
Ecumenical High School
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