Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Edith McGranahan

Ashland ,KY

Summary

Seasoned Director of Hospitality with background in overseeing daily operations of a Performing Arts Center. Known for strong leadership skills, deep understanding of the hospitality in the industry, and commitment to maintaining superior guest and artist services. Possess exceptional problem-solving abilities, adept at implementing effective operational processes, and have made significant impact by improving overall artist satisfaction, customer satisfaction and team performance in ,y current position.

Overview

3
3
years of professional experience

Work History

Director of Hospitality and Patron Experience

Paramount Arts Center
Ashland , KY
06.2021 - Current
  • Advanced all incoming shows.
  • Managed all staff day of show.
  • Scheduled all show day employees.
  • Arranged for runners on day of show.
  • Set up all catering and shopped for all hospitality items.
  • Greeted artist and tour managers at all shows.
  • Assisted with volunteers on the day of the show.
  • Supervised security and bartenders
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated the scheduling of employees in order to maximize resources utilization.
  • Maintained up-to-date knowledge of industry trends related to hospitality services.
  • Implemented innovative methods for improving operational efficiency and productivity levels.

Education

High School Diploma -

Boyd County Schools
Ashland
05-2011

Skills

  • Facility Management
  • Staff Training and Development
  • Employee engagement
  • Sales management
  • Hospitality and service knowledge
  • Complaint Handling
  • Guest account management
  • Guest communication
  • Vendor Negotiations
  • Guest conflict resolution
  • Client Relationship Management
  • Knowledge of local attractions
  • Team member development
  • Recruitment and hiring

References

References available upon request.

Timeline

Director of Hospitality and Patron Experience

Paramount Arts Center
06.2021 - Current

High School Diploma -

Boyd County Schools

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Edith McGranahan