Edith Mcpherson
Newport News,VA
Summary
Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
16
16
years of professional experience
Work History
Hostess
Busch Gardens Williamsburg
Williamsburg, IA
03.2007 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Education
First Colonial High
Va Beach09.1970
Skills
- Front of House Management
- Warm and Welcoming
- Guest Greeting and Seating
- Guest Experience Management
- Check Payment Processing
- Front- and Back-Of-House Coordination
- Team Player
- Guest Flow
- Cash Register Operations
- Customer Preferences
- Billing and Payment Processing
- Guest Inquiries
I have been a cashier and in customer service for 15 years
- I have been a cashier and in customer service for 15 years at Busch Gardens I have been in Guest Relations and Toll plaza Al’s I was a Supervisor for Turnstiles for 4 years and a Supervisor for Merchandise for a year I do believe I have all the qualifications it takes to do this job
Timeline
Hostess
Busch Gardens Williamsburg
03.2007 - Current
First Colonial High
Similar Profiles
ANNA REXRODEANNA REXRODE
Part-Time Supervisor at Busch Gardens WilliamsburgPart-Time Supervisor at Busch Gardens Williamsburg
Khamani PhillipsKhamani Phillips
Ride Operator at Busch Gardens WilliamsburgRide Operator at Busch Gardens Williamsburg
Adam ZalonisAdam Zalonis
Retail Sales Associate at Busch Gardens WilliamsburgRetail Sales Associate at Busch Gardens Williamsburg
Sarah QuinnSarah Quinn
Assistant Supervisor at Busch Gardens WilliamsburgAssistant Supervisor at Busch Gardens Williamsburg
Kaylee JacksonKaylee Jackson
Dining Room Server at Williamsburg LandingDining Room Server at Williamsburg Landing