Edith Montalvo-Ramos

Dynamic professional with extensive experience at OfficeMax/Office Depot, specializing in employee training and inventory management. Proven ability to exceed sales goals while fostering customer loyalty through exceptional service. Recognized for leadership and dedication in fast-paced environments, with strong skills in quality assurance and self-motivation.

• 04/01/19, Present, OfficeMax/Office Depot, Assistant Store Manager, Ensures efficient operation of all store procedures through management of employees, scheduling, hiring, training, logistics, and the customer experience., Leads and oversees all departments within the store, and takes responsibility for exceeding daily sales goals., Accurately inventories all products and assets within the store, including high-value tech and cash on hand., Interacts directly with clients using the ARC method, which includes asking open ended questions, recommending additional solutions, and closing the sale to ensure we find the total solution for the customer.
• 06/01/16, 04/01/19, OfficeMax/Office Depot, Print Supervisor, Takes ownership over the copy and print department., Supervises a close-knit team of individuals that deliver exceptional customer service., Takes responsibility for exceeding sales goals, meeting quoted deadlines, and ensuring the customer experience., Our team builds long standing professional relationships with customers to encourage repeat business, and has been recognized for greatly exceeding sales goals year after year by corporate executives and district management., Leaders look to this team for recommendations to assist other storefronts citywide.
• 06/01/15, 03/01/16, OfficeMax/Office Depot, Senior Sales Associate - Furniture, Delivers world class customer service and builds relationships to meet sales goals and establish repeat customers., Frequently asked for by name with many customers due to the customer service I deliver., I have learned every aspect of this store and can be placed in any position with the confidence to perform successfully., Often recognized by district and area managers for my excellent attitude, performance, and dedication to the workplace.
• 09/01/14, 06/01/15, Resurrection Children's Center, Teacher's Assistant, Works closely with the development of many children., Conducts classes at various levels required for student success., Follows safety guidelines ensuring student safety., Recognizing both top and bottom performers and building specialty development plans as necessary., Works shifts as required and many times volunteer and fill vacant teacher positions., Directs behaviors of students in preparation for their future.