Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Osakpamwan

13800 NE 12th Ave North Miami ,FL

Summary

Dependable and flexibility professional with several years of health care experience and education as well as excellent office administration skills. Experience in ensuring that all medical, emotional, and social needs of patients are met and maintained on an individual basis. Proven ability in performing case management to ensure goals, objectives, and requirements are met. Experience in behavioral health, clinical assessments, and discharge planning. Possess strong priority skills as well as capable of assessing conditions and recommending appropriate community resources. Hardworking, energetic, andflexible while easilyadaptingto change.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Compassionate Mental Health Technician known for high productivity and efficient task completion. Possess specialized skills in patient observation, crisis intervention, and behavior modification techniques. Excel in communication, empathy, and patience, ensuring effective interaction with patients and team members for optimal care delivery.

Overview

11
11
years of professional experience

Work History

Mental Health Technician

South Florida State Hospital
Pembroke Pines, FL
05.2020 - Current
  • Provide care and guidance to mentally ill and emotionally imbalanced patients
  • Assist the psychiatrist in delivering treatment to patients
  • Plan, implement, evaluate, and monitor treatment plans for patients
  • Work with adolescents and adults who suffered from mental illnesses and substance abuse issues
  • Assist with admissions/discharges, skin assessments, vitals, and constantly any signs of self-harm
  • Facilitate groups and skill building
  • Monitor and document each patient's behavior during the day
  • Ensure patients maintain their schedules
  • Process documentation and progress notes for caseload
  • Lead group sessions, and ensure that documentation is completed in a timely manner for each case
  • Properly report critical incidents and safety concerns regarding persons receiving mental health services

Norwegian Cruise Line

Restaurant stewards
Hawaii , HI
06.2023 - 08.2023
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.

Mental Health Technician

Mount Sinai Health System
Miami, Florida
11.2020 - 06.2023
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Contacted patients' relatives to coordinate family visits and conferences.
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.

Shift Assistant

Amazon
Miami, FL
10.2018 - 06.2020
  • Gained experience in techniques of gathering key performance metrics to make process improvements
  • Evaluated data inaccuracies and exception reporting of orders
  • Researched issues for reports and analysis

Customer Service Associate

Walmart Supercenter
Hialeah, FL
07.2015 - 11.2018
  • Supported and understood the frustration of customers
  • Made them less angry by talking to them in a caring and empathetic manner during escalated situations - addressing client issues in a timely manner
  • Utilized customer service skills in troubleshooting and resolving problems
  • Addressed a wide range of reported issues
  • Maintained, organized, and generated monthly report of all customer service issues

Administrative Assistant

Nationwide Healthcare
Miami, FL
04.2014 - 10.2015
  • Handled admin assignments with the ability to work independently and as a team member - managing calendars, meeting arrangements, and reports
  • Analyzed data and prepared associated documentation

Education

Nursing

Keiser University
Fort Lauderdale, FL
01.2025

Certified BehavioralHealth Technician (CBHT) -

TRAININGANDCERTIFICATION Hollywood Career Institute
Hollywood, FL
11.2019

Southeastern College

Skills

  • Family support and assistance
  • Charting and clinical documentation
  • Excellent customer service skills
  • Group therapy facilitation
  • Schizoid personality disorder support
  • Self-care promotion
  • Mental status evaluation
  • Cognitive assessment
  • Patient protection
  • Progress monitoring
  • Crisis intervention
  • Medication administration
  • Grief counseling
  • Substance abuse awareness
  • Emotional regulation techniques
  • Patient assessment
  • Avoidant personality disorder techniques
  • Behavior management
  • Problem-solving
  • Obsessive-compulsive disorder support
  • Case documentation
  • Discharge planning
  • Personal hygiene assistance
  • Depression support
  • Psychosocial rehabilitation
  • Anger de-escalation
  • Suicide prevention
  • Paranoid personality disorder coping

Timeline

Norwegian Cruise Line

Restaurant stewards
06.2023 - 08.2023

Mental Health Technician

Mount Sinai Health System
11.2020 - 06.2023

Mental Health Technician

South Florida State Hospital
05.2020 - Current

Shift Assistant

Amazon
10.2018 - 06.2020

Customer Service Associate

Walmart Supercenter
07.2015 - 11.2018

Administrative Assistant

Nationwide Healthcare
04.2014 - 10.2015

Nursing

Keiser University

Certified BehavioralHealth Technician (CBHT) -

TRAININGANDCERTIFICATION Hollywood Career Institute

Southeastern College
Edith Osakpamwan