Edith Penaloza
Lake Balboa,CA
Summary
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have my bachelors in psychology. I also have 6 years in customer service experience working with cowokers and customers.
Overview
4
4
years of professional experience
Work History
Behavioral Technician
Beautiful Minds
01.2023 - Current
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Sales Associate
Bath And Body Works
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Veterinary Clinic
01.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA12.2022
High School Diploma -
Cleveland High School
Reseda, CA06.2019
Skills
- Patient Safety Management
- Bilingual in Spanish and English
- Communication Skills
- Family Relations
- CPR/ First Aid
- Teamwork skills
- Critical Thinking
- Adaptability
- Problem Solving
- Organization Skills
Timeline
Behavioral Technician
Beautiful Minds
01.2023 - Current
Sales Associate
Bath And Body Works
09.2021 - Current
Receptionist
Veterinary Clinic
01.2020 - 05.2020
Bachelor of Arts - Psychology
Sonoma State University
High School Diploma -
Cleveland High School
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