Edith Perez
El Paso,TX
Summary
Personable and organized employee with years of providing comprehensive support to executives, teams and departments as well as employee relations and performance management. Strong analytical skills and committed to implementing policies and procedures.
Seasoned Social Media Moderator with experience in managing online communities, ensuring brand consistency and mitigating potential risks. Known for creative problem-solving abilities, robust communication skills, and keen understanding of digital trends. Made significant impact by enhancing user engagement and fostering healthy online environments in previous roles.
Overview
2027
2027
years of professional experience
Work History
Social Media Moderator
Teleperformance
El Paso, TX
01.2023 - 06.2026
- Review and moderate user-generated content on social media platforms.
- Ensure that all content complies with community guidelines, company policies, and legal requirements.
- Remove or flag inappropriate, offensive, or harmful content.
- Follow companies guidelines and any changes that may arise and be up to date with any changes.
- Facilitated payment processing to ensure timely and accurate financial transactions.
- Provided training and support to new team members on client systems.
- Analyzed compliance data to identify risks and gaps in regulations.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Consulted with management and personnel to educate on QA standards.
- Monitored user-generated content for compliance with community guidelines.
- Engaged with users to address inquiries and resolve conflicts.
- Reviewed and flagged inappropriate posts to maintain platform integrity.
- Collaborated with cross-functional teams to enhance user experience.
- Analyzed trends in user behavior to improve moderation strategies.
- Provided feedback on policy updates and moderation tools for efficiency.
- Assisted in training new moderators on best practices and procedures.
- Documented moderation processes and maintained records for reference.
Payroll Compliance
ADP
El Paso, TX
01.2021 - 01.2023
- Ensure all employers meet their taxes as well as properly pay their employees.
- Review financial records, transactions, and tax filings to ensure compliance with federal, state, and local tax laws.
- Prepare and maintain accurate records of all audits and related documentation.
- Document any discrepancies or errors and assist in implanting corrective actions.
- Ensured compliance with applicable regulations through regular review of documents and records.
- Ensured compliance with local, state and federal wage laws by keeping up-to-date on recent legislation that affects payroll policies and procedures.
- Maintained accuracy of payroll records, ensuring compliance with applicable laws and regulations.
Correctional Officer
West Texas Detention Facility
Sierra Blanca, TX
2016 - 2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Associates - Business Management, Fundamentals of HR
University of Phoenix
Phoenix, AZ10.2024
Skills
- Bilingual proficiency
- Detail-oriented
- Time management
- Typing speed and computer proficiency
- Multitasking and prioritization
- Versatility and decision-making
- Finance expertise
- Audit and compliance
- File management
- Social media moderation
- User engagement strategies
- Financial transactions management
- Policy implementation
- Team collaboration
- Training support
- Customer support services
- Cross-functional coordination
- Content moderation skills
- JavaScript proficiency
Personal Information
Finance Experience
- Audit
- File Management
Accomplishments
University of Phoenix Deans List 2022-2023
Client Support Specialist quarterly employee
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Social Media Moderator
Teleperformance
01.2023 - 06.2026
Payroll Compliance
ADP
01.2021 - 01.2023
Associates - Business Management, Fundamentals of HR
University of Phoenix
Correctional Officer
West Texas Detention Facility
2016 - 2020