Roxana A. Villa

• Collaborated with cross-functional teams to develop and implement strategies to increase customer engagement on social media channels
• Developed and implemented processes to ensure compliance with data privacy regulations
• Analyzed and visualized social media analytics to identify trends and provide insights to stakeholders

• Assisted healthcare teams with patient intake and scheduling processes.
• Maintained accurate patient records using electronic health record systems.
• Supported administrative tasks, enhancing workflow efficiency in busy environments.
• Collaborated with staff to ensure adherence to safety and compliance regulations.

• Developed and maintained relationships with vendors to ensure quality products at competitive prices
• Monitored inventory levels and ordered supplies to ensure food quality and minimize waste
• Ensured compliance with health and safety regulations, resulting in successful health inspections

• Collected sensitive information from immigration paper documents and input them in the system
• Improved the data collection by creating an excel document that contained the most relevant information to easily access it or find it
• Improved the number of cases submitted daily by communicating effectively and providing constant updates to the team

• Increased 20% of the credit card applications from a 10% by providing an excellent customer service
• Led a group of employees and kept track of their sales to consistently achieve store daily goals
• Coached and trained staff saless members to provide them the necessary sale and customer service skills and knowledge

Southwest University at El Paso

El Paso, TX

Surgical Technologist Program, Graduated September 2026