Edith Perez-Avalos
Cicero,US
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Administrative assistant/Accountant
Merx Truck & Trailer, Inc.
Melrose Park, IL
02.2022 - 05.2025
- Managed daily office operations, ensuring efficient workflow and administrative support.
- Coordinated scheduling for meetings and appointments, optimizing team availability and resources.
- Assisted in processing invoices and purchase orders, maintaining accuracy in financial documentation.
- Trained new administrative staff on company procedures and software tools, fostering teamwork.
- Streamlined communication channels between departments, improving operational efficiency across the organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Trainer/Front Desk Representative
Charter Fitness
Riverside, IL
11.2018 - 02.2022
- Facilitated individualized assessments and crafted personalized fitness programs to enhance client performance.
- Streamlined membership onboarding by providing guidance on available options and addressing inquiries.
- Delivered exceptional customer service by conducting gym tours, responding to phone inquiries, and overseeing front desk operations.
- Executed thorough sanitization of gym equipment and facility, adhering to all COVID-19 safety protocols and procedures.
- Facilitated onboarding of new employees by delivering comprehensive training and step-by-step guidance on gym procedures.
Fast Food Crew Member
Dunkin' Donuts
Hillside, IL
01.2018 - 05.2018
- Delivered exceptional customer service in high-volume environment.
- Operated cash register and processed transactions accurately.
- Prepared food and beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
Sales Associate
Metro PCSInc
Cicero, IL
07.2017 - 03.2018
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Processed sales transactions efficiently while maintaining accuracy in cash handling.
Education
High school diploma or GED -
Penn Foster High School
Chicago, IL, US06-2015
Skills
- Customer service
- Computer skills
- Office administration
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Dedicated team player
- Invoice processing
- Reception oversight
- Team bonding
- Data entry
- Computer proficiency
Languages
Spanish
Full Professional
English
Native or Bilingual
Translation
Interpretation
Timeline
Administrative assistant/Accountant
Merx Truck & Trailer, Inc.
02.2022 - 05.2025
Trainer/Front Desk Representative
Charter Fitness
11.2018 - 02.2022
Fast Food Crew Member
Dunkin' Donuts
01.2018 - 05.2018
Sales Associate
Metro PCSInc
07.2017 - 03.2018
High school diploma or GED -
Penn Foster High School