Edith Ramos Zepeda
Santa Clara,CA
Summary
A bilingual, energetic and passionate individual who provides exceptional customer service, demonstrates effective communication skills and conflict resolution. Is able to work under pressure and is an excellent multitasker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Pacific Medical, Inc
San Jose, CA
08.2023 - Current
- Provided great customer service in person and via phone and email
- Maintained and updated medical records
- Performed Insurance verification and pre-authorization requests via phone and online portals
- Processed paperwork to restock items at major hospitals nearby
- Maintained an organized schedule of patient appointments, hospital calls and upcoming surgeries.
- Explained policies, procedures and services to patients.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Office Manager
Hussey Bros, Inc HVAC
San Jose, CA
09.2020 - 12.2022
- Maintained and managed schedule of all installations and repairs
- Collected and imported team hours into Quickbooks for payroll
- Analyzed, reported, and maintained revenue reports
- Communicated with clients, vendors, and team mates to attain the highest standard of service over the phone and through email
- Maintained and scheduled leads
- Collected payments and distributed invoices.
Pet Care Specialist
Rover.com
Santa Clara, CA
04.2016 - 05.2022
- Assisted in dog walks and check ins while owners were away
- Offered boarding in my home with 24/7 care
- Administered medications and injections if necessary
- Communicated effectively with owners about pets well being.
Membership & Guest Services Assistant
Little House Activity Center
Menlo Park, CA
06.2018 - 11.2019
- Answered incoming calls, responded to emails and other inquiries from customers and vendors.
- Managed accounts of nearly 1,000 organizational members
- Lyft dispatch - Requesting rides for clients, monitoring routes and processing payments
- Assisted in coordinating events and marketing.
- Greeted visitors, clients and guests in a professional manner.
Lead Sales Associate
La Miche French Bakery
Sunnyvale, CA
03.2011 - 02.2017
- Welcomed and attended to the needs of the customers including taking orders and serving
- Followed sanitation guidelines
- Assisted in new hire training
- Maintained and balanced a cash drawer daily.
Education
Certificate of Achievement - Medical Assisting
JobTrain
Menlo Park, CA 09-2021
High School Diploma -
New Valley High School
01.2015
Skills
- Knowledge of Common Medical Terminology
- Extensive Public Contact with people of Diverse Cultures, Language Groups and Abilities
- Office Administration
- Patient Care & Education
- Healthcare Operations
- Insurance Practices
- Proficient in Microsoft and Apple applications
Certification
- BLS Certification
- CPR Certification
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Pacific Medical, Inc
08.2023 - Current
Office Manager
Hussey Bros, Inc HVAC
09.2020 - 12.2022
Membership & Guest Services Assistant
Little House Activity Center
06.2018 - 11.2019
Pet Care Specialist
Rover.com
04.2016 - 05.2022
Lead Sales Associate
La Miche French Bakery
03.2011 - 02.2017
Certificate of Achievement - Medical Assisting
JobTrain
High School Diploma -
New Valley High School
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