Summary
Overview
Work History
Education
Skills
Timeline
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Edith Ruiz

Houston,TX

Summary

Bilingual and motivated professional with strong communication and multitasking skills. Focused work ethic with success in planning, organizing, and prioritization skills. Responsible, punctual, and able to perform duties with little to no supervision. Experienced in customer service, office administration, handling complex situations, sales, data entry, order fulfillment, and payment processing. Productive team player when supporting daily activities that can adapt well to any environment.

Overview

4
4
years of professional experience

Work History

Dealer Support Agent

Sunnova
12.2022 - Current
  • Provide technical support for dealers
  • Responsible for handling a high volume of incoming calls and emails in Spanish and English
  • Utilize Salesforce to enter all customer data
  • Collaborate with the management team to resolve any dealer or customer inquiries
  • Ability to run and transfer credit on accounts
  • Review of Puerto Rico and US titles


Receptionist

Texas Green Giant
07.2020 - 12.2022
  • Took note of inventory and shipped out materials
  • Helped release orders to the correct trades and checked for accuracy
  • Proficient in Ship Station, order fulfillment, and payment processing by cash and checks
  • Checked for new sales leads by reviewing emails and following up with customers
  • Completed returns meeting all deadlines fast and efficiently

Hostess

Brio Tuscan Grille
12.2019 - 07.2020
  • Confidently and kindly welcomed guests at the venue entrance and escorted customers to assigned dining or bar area
  • Efficiently answered incoming calls and placed to go orders, while managing restaurant reservations
  • Resolved all conflicts and complaints in a timely manner while keeping management informed
  • Provided customers with menus with polite manners and built rapport
  • Maintained a clean reception area at the venue entrance

Education

High School Diploma -

Taylor High School
Houston, TX
05.2019

Skills

  • Excellent communication and written skills
  • Organizational Skills
  • Problem Solving Skills
  • Ability to work independently and/or in a team environment
  • Ability to complete multiple tasks
  • Attention to detail

Timeline

Dealer Support Agent

Sunnova
12.2022 - Current

Receptionist

Texas Green Giant
07.2020 - 12.2022

Hostess

Brio Tuscan Grille
12.2019 - 07.2020

High School Diploma -

Taylor High School

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Edith Ruiz