Edith Santos
San Francisco,CA
Summary
Over 14 years of administrative and office management experience Five years of excellent customer service experience Strong computer skills and proficiency in operating computers and using MS Word, Excel, PowerPoint, and Outlook Excellent organizational, interpersonal, and communication skills Adaptable, detail-oriented, resourceful, self-directed, and results-oriented.
Overview
25
25
years of professional experience
Work History
Area Customer Service Coordinator
Ricoh USA Inc.
San Francisco, CA
09.2021 - 07.2025
- Provided coverage to Ricoh permanent employees in supporting clients with printing and scanning, office services, hospitality, and front desk management.
- Performed and assisted with ensuring services were completed, satisfying work site requirements.
- Received training at different worksites and provided excellent customer service.
SF Welcome Ambassador
Block by Block
San Francisco, CA
10.2021 - 02.2022
- Engaged with visitors and residents by welcoming them, providing directions, making recommendations, and making visitors' experiences positive and memorable.
Office Assistant (Temp)
Recruiting Solutions Inc., (State Bar of California)
San Francisco, CA
04.2019 - 10.2019
- Provided administrative and clerical support to the Office of Chief Trial Counsel with an office staff of sixty employees.
Administrative Assistant (Temp)
AppleOne Employment Services (Wells Fargo Legal Department)
San Francisco, CA
04.2018 - 12.2018
- Managed the front desk (e.g., greeted visitors and clients, received/signed off for incoming packages for distribution, secured the floor).
- Organized files and followed a detailed procedure of sending files and records to Iron Mountain for record storage/management.
- Performed data entry duties accurately; researched files and recorded items that had issues. Involved in special projects. Assisted other administrative assistants with overflow work.
- Produced sixty-one boxes of files sent to Iron Mountain within 2 months. This includes data entry and cross-checking information for accuracy and duplication.
Customer Service Specialist
The Savemart Companies
San Francisco, CA
06.2017 - 05.2018
- Provided excellent customer service to shoppers. Performed merchandising, stocking, etc.
Executive Assistant/Office Manager
Robert K. Futterman & Associates
San Francisco, CA
11.2015 - 04.2017
- Supported two executives (Real Estate Brokers).
- Prepared travel arrangements, expense reports, Split Sheets, Commission Agreements, Letters of Intent, etc.
- Prepared presentation materials for the clients.
- Created survey materials on an ongoing basis by researching information online and ordering demographics.
- Coordinated office move, insurance, and movers.
- Facilitated a finding of affordable office space in San Francisco. Researched the available office space in San Francisco, visited office space, and made a recommendation to management.
- Purchased equipment and ordered office supplies as needed.
- Managed the daily operations of the office.
Administrative Assistant
Wells Fargo Services Company, Technology Operations Group
San Francisco, CA
09.2000 - 04.2015
- Provided responsible administrative support to technology managers and staff with an office staff of one hundred employees and 40-50 contractors on-site and off-site within the United States and India.
- Performed onboarding of employees and contractors, making sure that workspace, badges, equipment, and system access were set up on time.
- Provided excellent customer service by prompt submission and follow-up of service requests submitted to the building office and the Help Desk.
- Reviewed invoices and time sheets on behalf of the managers for accuracy and timely processing.
- Managed the manager’s calendar and emails and scheduled meetings for attendees across multiple time zones.
- Functioned as an information resource on business unit policies and procedures and kept employees updated.
- Involved in coordinating special events such as employee recognition and executing them within budget.
- Involved in finance and invoice processing and saved Wells Fargo over 100K since 2003 by clearing contractor accrual issues, reviewing monthly general ledger reports for accurate postings, and clearing any discrepancies promptly.
- Purchased office supplies and equipment and assured that expenses were charged to the correct cost center.
- Designed electronic file systems and paper files and maintained accurate record-keeping. Managed other projects assigned by managers.
Education
Bachelor of Arts - Psychology, Business Administration
San Francisco State University
Vocational Certificate(s) - Business Office Technology, Real Estate
City College of San Francisco
Skills
- Account Reconciliation
- Coding Invoices
- Purchasing Management
- Human Resources: Onboarding/Offboarding new hire/termination
- Researching
- Data Entry
- Printing and scanning
- Typing
- Clerical
- Computer Skills (Microsoft Office: Excel, Word, PowerPoint, and Outlook)
- Customer Service
- Hospitality
- Reception
- Administrative Support: Travel Arrangements, Scheduling, Event Planning, Office Management, Records Management and Front Desk Management
- Bilingual in English and Tagalog
LINKEDIN PROFILE
https://www.linkedin.com/in/edith-santos-3628b8b6
Timeline
SF Welcome Ambassador
Block by Block
10.2021 - 02.2022
Area Customer Service Coordinator
Ricoh USA Inc.
09.2021 - 07.2025
Office Assistant (Temp)
Recruiting Solutions Inc., (State Bar of California)
04.2019 - 10.2019
Administrative Assistant (Temp)
AppleOne Employment Services (Wells Fargo Legal Department)
04.2018 - 12.2018
Customer Service Specialist
The Savemart Companies
06.2017 - 05.2018
Executive Assistant/Office Manager
Robert K. Futterman & Associates
11.2015 - 04.2017
Administrative Assistant
Wells Fargo Services Company, Technology Operations Group
09.2000 - 04.2015
Vocational Certificate(s) - Business Office Technology, Real Estate
City College of San Francisco
Bachelor of Arts - Psychology, Business Administration
San Francisco State University