Edith Zamora
Customer Service Representative
San Dimas,CA
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
13
13
years of professional experience
Work History
Telemarketing Sales Representative
Liberty Funding Group
San Dimas, CA
01.2017 - 02.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Receptionist
Atria
Rancho Cucamonga , CA
02.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Collections Agent
Western Dental Corp.
Orange , CA
09.2007 - 10.2014
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 120-200 account holders daily.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06.1999
Skills
- Donation Solicitation
- Coaching and Mentoring
- Remote Access Call Center Software
- Customer Database Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Telemarketing Sales Representative
Liberty Funding Group
01.2017 - 02.2022
Receptionist
Atria
02.2016 - 10.2016
Collections Agent
Western Dental Corp.
09.2007 - 10.2014
High School Diploma -
Baldwin Park High School
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